32
%
Reduction in
turnover
Sectors
Enable excellent service every time with a hospitality intranet
From chefs on late shifts to front of house teams welcoming guests, Oak Engage connects frontline and back of house staff through secure, mobile first and multilingual communication built for the pace and pressure of hospitality. As a hospitality intranet, it brings teams together across every shift and location.
Seamless service needs seamless communication
Mobile first access to updates, training, information and group chats keeps hospitality teams connected across shifts, venues and languages, forming a hospitality intranet that empowers everyone to deliver exceptional guest experiences.
Connected hospitality teams. Exceptional guest experiences.
With large, distributed teams working across disparate venues, shifts and languages, accessing traditional intranets, printed notices or scattered digital tools is often difficult. And when updates are inconsistent or hard to find, disengagement grows and alignment breaks down. This results in a fragmented guest experience and costly operational and reputational risks.
From front of house to housekeeping to kitchen teams, Oak’s mobile-first communication hospitality intranet gives every employee the same real-time access to the information they need. While built-in AI translation, ensures key messages land consistently across multilingual workforces, wherever they’re based.
Industry approved – trusted by leading hospitality brands, such as Five Guys, Burger King UK and Pizza Express
Secure and scalable – ISO 27001 certified and built for fast-paced, multi-site environments
Proven impact – improves retention, engagement and the consistency of guest experience
Clear return on investment – reduces operational inefficiencies leading to improved operational profitability
Mobile-first intranet
Keep HQ, chefs, servers, housekeeping and front-of-house teams aligned with real-time updates, urgent alerts and operational messages delivered straight to their smartphones. No desk, email or IT access required.
Connection through natural language
AI translation in more than 127 languages means you can reach multilingual workforces instantly, and AI Search helps staff locate the information they need in seconds. So every worker feels connected, included and understood.
Creative comms
Support comms and operations teams with AI-powered content suggestions, draft messages and headline ideas. Ideal for rapid updates, last-minute changes and regular internal announcements, helping every employee produce clear, high-quality communications.
Boost engagement across your business
Oak scales seamlessly across restaurants, hotels, bars and event spaces, bringing clarity and consistency to every location – whether operating across one venue or hundreds. Strengthen connection and culture across teams, sites and shift patterns with social feeds, recognition features and community spaces that bring dispersed teams together and celebrate everyday wins.
The essentials, all in one place
Make Oak’s App Launcher the front door to every system your teams rely on – from rotas and payslips to HR tools, reward platforms, training systems and uniform ordering. App Launcher removes multiple logins and makes the whole tech stack feel simple and intuitive.
HR Helpdesk for smooth support
Reduce admin for both employees and support teams by managing HR and IT queries with Oak’s clear tracking, AI searchable databases and structured responses. No lost emails. No confusion.
Recognition that retains
Spotlight where employees go above and beyond to deliver an exceptional guest experience with peer-to-peer praise, shout-outs and rewards. When recognition becomes visible and part of your culture, it lifts morale and improves retention in a high-turnover industry.
Measure what matters
Demonstrate ROI, identify communication gaps and refine your strategy using built-in analytics and AI insights to understand engagement, reach and sentiment across roles and venues.
“Before Chatty Patty, before an internal communication app, we had no real way to communicate with our crew members, it was really difficult. Oak provided a well-rounded app that did a bit of everything and we thought that was perfect for us. Whatever we’ve asked for from Oak we’ve absolutely received and that’s hugely reassuring.”
Bastian Bauermeister
Head of Internal Communications
Hospitality FAQs
What is a hospitality intranet and why does my brand need one?
A hospitality intranet is a secure digital platform that strengthens internal communication, collaboration and culture across restaurants, hotels, bars and event venues. With high turnover, seasonal roles and many staff lacking regular computer access, Oak’s mobile-first solution makes it simple to share updates and distribute policies with hard-to-reach frontline teams.
Can Oak support multilingual hospitality teams?
Yes. Oak includes built-in AI translation across 120+ languages, making it easy to deliver consistent messages to multilingual workforces. Content can be translated instantly without creating separate pages for each language. This ensures teams across venues, shifts and regions receive the same clear information in the language they’re most comfortable with.
How does Oak reach frontline hospitality staff without desk access or email?
Oak works just as well for frontline teams as those working behind a desk. Front-of-house, back-of-house, housekeeping and kitchen teams receive real-time updates, training, guidance and recognition directly on their smartphones, with no email or IT access required.
Does Oak integrate with existing systems used across hospitality organisations?
Yes. Oak integrates with the systems hospitality teams rely on in their offices and frontline, including:
- HR and people-management platforms
- Rota and scheduling tools
- Payroll systems
- Training platforms
- Microsoft 365
- Document management systems.
- App Launcher
All of these tools can be accessed through one simple, personalised digital front door, reducing complexity and making everyday tasks faster and more intuitive.
Is Oak’s hospitality intranet compliant with industry standards?
Yes. Oak is built with enterprise-grade security and is fully ISO 27001 certified. The platform supports data protection, audit trails, content governance and policy acknowledgement tracking, giving hospitality organisations confidence that communication and compliance are handled consistently across all venues.
How can I measure the success of a hospitality intranet?
Success is measured through built-in AI Analytics that track engagement, message reach, acknowledgements, sentiment and usage across roles and locations. These insights show what content is landing, where communication gaps exist and how staff are interacting with the platform. This helps you demonstrate ROI and continually refine your internal communication strategy.
Why choose Oak over another intranet provider?
Oak is designed for fast-paced, multi-site hospitality. It reaches every individual in every team – no desk, no email needed – streamlines communication and uses AI to create clearer, faster and more consistent updates. The result is stronger culture and a better informed and connected workforce, delivering a more seamless guest experience across every venue.
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The all-in-one intranet that powers your frontline and desk-based employees, wherever they are all-in-one intranet that powers your frontline and desk-based employees, wherever they are
