HR Helpdesk

On-demand HR Helpdesk software

Work is busy enough without the added stress of unexpected obstacles and chasing updates on requests. Oak’s HR Helpdesk software gives you a dedicated, central home for your people to submit, track, and resolve queries, moving away from generic ticketing tools and toward a more intuitive, two-way, visible experience.

Book a demo

Deliver smarter HR request management with built in self service

When nearly half of employees simply struggle to find information they need to effectively do their jobs, a lot of problems can be solved by helping people get the information they need. AI-powered search and suggestions means employees get the answers they need the moment they start typing. Empower staff to find clarity instantly, reducing unnecessary tickets so your team can focus on the complex, high-impact work that truly matters.

See how it works

Streamline employee HR support and remove friction

From “where’s the updated employee handbook” to “where is next week’s shift rota?” you can make sure everyday questions never feel like a hurdle. Transform HR support through powerful search that empowers employees to find their own way first, with an instant escalation to HR when a human is needed. Employees save time with instant AI-driven answers, leaving HR to handle only the complex queries.
  • Faster resolution at scale – employees find answers independently, reducing waiting time and accelerating everyday HR support

  • Reduced admin burden – repetitive queries are deflected, freeing HR to focus on complex, high value cases

  • Clear visibility into employee needs – recurring search themes highlight gaps in content and process

  • Stronger employee experience – accessible, structured support builds confidence and satisfaction

  • Operational efficiency improved – fewer disruptions and streamlined workflows drive measurable performance gains

See how it works

Eliminate HR bottlenecks

Stop the “can you resend my payslip?“. By offering self-serve payslips software, you can empower employees to download their own records, freeing your HR team from repetitive admin tasks.

Simplify issue resolution

Easy manage employee requests and turn every query into a trackable journey with a structured, centralised HR ticketing system, ensuring no request ever falls through the cracks again.

Free up HR

Give your team the gift of time. You can reduce the manual burden of managing enquiries and provide more meaningful, human-led HR support software for your entire organisation.

Self service access

Empower your people to find their own answers. You can offer 24/7 employee HR support through a knowledge base that guides users to the right info instantly, even when the HR office is closed.

Reporting and analytics

HR case management software allows you to track trending issues and ticket volumes, allowing you to take proactive steps to support frequent issues that keep popping up, offer FAQs and helpful answers for issues that can be self-served.

Stay secure and compliant

Protect what matters most. You can trust in ISO 27001 certified HR service desk software to keep sensitive employee data safe, secure, and compliant with the highest industry standards.

Powering high-performance cultures for some of the world’s most admired brands

32

%

reduction in turnover of hourly paid crew in newsites in 3 months

84

%

adoption among 42,000 employees

97

%

Adoption rates

“Having a central online digital platform has been a game-changer really. It not only helps colleagues find the information, but it helps down the line when they’re faced with a customer who might have an issue, and they can access that information quickly. It’s been really good, it’s really cut out the noise for them which in day to day operations is transformative”

Jane

Group Operations Communications Coordinator, Halfords UK

Get a demo now!

If you like what you see, we offer a free and personalised demo service, showcasing our intuitive and easy-to-use platform. Tailored to meet your specific needs.

HR Helpdesk FAQs

Who can use HR Helpdesk software to submit a ticket?

Any employee, whether they are office-based, frontline, remote or deskless, can submit an HR query using the Oak HR Helpdesk platform.

What types of requests can be raised through HR Helpdesk software?

Yes. Oak allows you to target content based on role, location, department, or even specific interests. This ensures that a frontline worker in a specific region only sees the updates relevant to them, preventing information overload and keeping engagement high.Employees can submit a wide range of employment-related queries through the HR Helpdesk, such as:

  • Pay and benefits questions
  • Holiday requests
  • Policy clarifications
  • Onboarding support

Can employees use HR Helpdesk software without contacting HR directly?

Yes. The self-service database facility is available 24/7, with AI suggestions to guide employees to relevant information and solutions.

Is employee data secure within HR Helpdesk software?                                

Absolutely. We follow best-practice security protocols to protect personal and confidential data. Oak is ISO 27001 certified and we undergo regular third-party audits and penetration testing to maintain compliance with the highest security standards. We have also achieved the Cyber Essentials Plus certification, a UK government-backed scheme that sets the bar for cybersecurity excellence.

Does HR Helpdesk software integrate with existing HR and payroll systems?                                

Oak integrates with a wide range of HR and payroll systems, so employee requests can be securely managed and seamlessly resolved.

Can I see a demo of the HR Helpdesk?

Certainly. Book a call with our team and we’ll show you exactly how the HR Helpdesk works and how it could improve performance for your organisation.

Latest insights

Insights

Blog

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor

Latest insights

Go to insights

Blog

How to design an intranet people actually use (and keep using)

Discover how to design a modern, user-centered company intranet that drives high adoption.

Learn more

Blog

How a social intranet impacts employee engagement (and team connection)

Learn how a social intranet transforms the digital workplace from static pages into lively hubs that boost engagement and keeps teams connected.

Learn more

Blog

Best Unily alternatives for mobile-first intranets and employee communication

Discover the 9 best Unily alternatives for 2026, including Oak Engage, Simpplr, Staffbase, Workvivo and more. Compare features, pros, cons and ideal use cases to find the right intranet platform for hybrid and frontline workforces.

Learn more

Blog

How short-form video on an intranet improves employee engagement

Short form intranet videos are having a moment and they’re a real engagement booster.

Learn more

Blog

10 Best Intranet Software Solutions for 2026

Compare the best intranet software platforms in 2026, including Oak Engage, Unily, LumApps, Staffbase, Workvivo, Simpplr, Happeo and Jostle. See which intranet is best for frontline and desk based teams, Microsoft 365, employee engagement, governance and enterprise communication.

Learn more

Blog

Shadow communication: the hidden problem hurting internal comms

Understand why employees use shadow communication channels, and identify requirements for official channels that work for everyone.

Learn more

Blog

Best corporate intranet software

This guide compares the leading corporate intranet platforms in 2026 and explains how organisations choose the right intranet for their workforce.

Learn more

Blog

Oak Engage Vs HubEngage: Choosing the best platform

Oak Engage vs HubEngage: Which employee platform fits your strategy? Compare an all-in-one unified intranet against a multi-channel modular mobile app.

Learn more

Blog

How to choose the right employee app for your company

Your complete guide to choosing the right employee app to suit your specific requirements.

Learn more

Blog

The best employee onboarding software

Discover why the best employee onboarding software goes beyond admin to connect teams, cut app fatigue, and protect company culture from day one.

Learn more

Blog

Best employee engagement software for 2026

Compare the best employee engagement software in 2026, including Oak Engage, Workvivo, Staffbase, Culture Amp, Achievers, Lattice and more.

Learn more

Blog

AI and employee trust: Where internal communicators can create real value

Discover why human trust is the key to AI workplace adoption. Learn how internal communicators can bridge the leadership gap and drive real business value.

Learn more

Blog

Oak Engage Vs Poppulo: Finding the platform that works for your people

How do Oak and Poppulo stack up against one another? This blog analyses review and analyst feedback to compare key features and support.

Learn more

Blog

Oak Engage Vs Happeo: Finding the perfect intranet

Looking for the right intranet provider? We look past the marketing buzzwords to compare Oak Engage and Happeo on search, frontline features, and real cultural impact.

Learn more

Blog

Oak Engage Vs Lumapps: Here’s why businesses choose Oak Engage

Looking to compare LumApps vs Oak Engage? See how Oak compares on customer support, implementation, pricing, and general intranet features.

Learn more

Blog

How to create a single source of truth at work

Tired of app fatigue and lost files? Learn why teams look for a single source of truth (SSoT) at work and how to build one using smart intranet integrations.

Learn more

Blog

The best social intranet providers for connected, engaged teams in 2026

Learn more

Blog

Best intranets for internal communication

Compare the best internal communications intranet platforms in 2026, including Oak Engage, Staffbase, Workvivo, SharePoint and more.

Learn more

Blog

Best employee experience software

Discover the best employee communication apps in 2026. Compare Oak Engage, Workvivo, Staffbase, Blink, Simpplr, LumApps, and more.

Learn more

Blog

Best small business intranet software in 2026

Prove the value of your small business intranet with measurable communication KPIs, clearer employee engagement insights, and smarter internal communication investment strategies.

Learn more

Blog

How fragmented communication is damaging workplace performance [and how to fix it]

Prove the value of internal communications with measurable KPIs, business-focused reporting and smarter intranet investment strategies.

Learn more

Blog

Proving the value of internal communications

Learn how to prove the value of internal communications with measurable KPIs, business focused reporting, and smarter intranet investment strategies that improve engagement, alignment, and operational performance.

Learn more

Blog

How to write an internal communication strategy & get results

Learn how to write an amazing internal communication strategy that reaches employees and drives engagement across both frontline and desk based teams.

Learn more

Blog

Best employee communication apps in 2026 (and how to choose the right one)

Discover the best employee communication apps in 2026. Compare Oak Engage, Workvivo, Staffbase, Blink, Simpplr, LumApps, and more.

Learn more

Blog

Cloud based intranet software: What is it? Who uses it and what are the benefits?

Learn about cloud based intranet software for frontline and desk based teams. Compare features, benefits, and top platforms in 2026.

Learn more

Blog

Best intranet for construction

Discover the best org chart software for 2026. Compare tools that help visualise company structure, manage employee directories, and improve organisational clarity.

Learn more

Blog

Intranet vs HRIS: Key differences and why you need both

Discover the key differences between intranet vs HRIS, where each tool adds value and why every organisation needs to utilise the power of both platforms.

Learn more

Blog

The best Jostle alternatives

Looking for a better alternative to Jostle? Compare the best intranet platforms for 2026 including Oak Engage, Workvivo, and Staffbase to find the right solution for your workforce.

Learn more

Blog

The best LumApps alternatives

Discover the best LumApps alternatives for 2026. Compare leading intranet platforms including Oak Engage, Staffbase, and Haiilo to find the right solution for your workforce.

Learn more

Blog

Best employee feedback tools

Discover the best employee feedback tools for 2026. Compare platforms that help organisations collect insights, improve engagement, and turn feedback into action.

Learn more

Blog

Best intranet software for healthcare

Find out what makes the best intranet for healthcare to streamline communication and reduce risks in medical settings.

Learn more

Blog

The Best Employee Engagement Software & Tools - Oak Engage

Not sure what the best employee engagement software & tools for your company are? We've compiled a list of alternatives your employees will love.

Learn more

Blog

What is An Intranet? The Ultimate Guide & Your IC Score

What is an intranet? Read our ultimate guide on intranets and find out your internal comms score!

Learn more

Blog

Celebrating Employee Appreciation Day with Remote Employees

Although Employee Appreciation Day may look a little different this year, there are still plenty of ways you can bring your team together while staying apart.

Learn more

Blog

How to improve employee productivity in 10 easy steps

Struggling to think of ways to improve employee productivity? Help boost organisational efficiency and productivity with our expert tips.

Learn more

Blog

Why Your Company Needs a Document Management Platform

The concept of a paperless office is becoming an every day reality, so document management platforms are becoming increasingly important now more than ever. Read our blog to discover how to manage your documents effectively.

Learn more

Blog

New Starter Q&A

Learn more

Blog

Keeping Your Employee Intranet Relevant & Engaging

With the right content and information, your employee intranet has the power to be the beating heart of your organisation. If your intranet is lacking in engagement, it could be in need of a content overhaul. Read our blog for a guide on how to keep your intranet relevant and engaging.

Learn more

Blog

Why a Mobile Intranet App is Vital for Employee Engagement

In today’s workplace, mobile apps for employee engagement have become vital for a company’s success. Read our blog to discover the 6 most important features to look out for.

Learn more

Blog

What Impact Has Remote Working Had on Our Mental Health?

Experiencing return to work anxiety? We have studied the impact working from home has had on our mental health. Learn more here.

Learn more

Blog

What is Employee Satisfaction and How Can You Measure It

1 in 10 UK employees admit to having low levels of happiness at work making it a silent killer in the workplace. Read our blog for useful tips on how to measure and improve employee satisfaction.

Learn more

Blog

Oak Team Talk: Mental Health in the Workplace

As May marks Mental Health Awareness Month, our PR Strategist Emma Williamson discusses how more can be done to remove the stigma surrounding mental health in the workplace.

Learn more

Blog

24 modern intranet features for improving employee communication

Looking for advice on what features will help improve employee communication? Here are 24 modern intranet features that every company needs.

Learn more

Blog

Anxiety About Going Back to Work Post Covid-19

Are you experiencing anxiety about going back to work after lockdown? Our latest blog gives you tips on how to manage feelings of anxiety and how to set yourself up for success on the return.

Learn more

Blog

Customer Spotlight: Severfield

Learn more

Blog

Oak Team Talk: Mental Health in the Workplace

In Mental Health Awareness Month we caught up with our Solutions Architect Manager, Graham Taylor, to discuss how remote working has impacted his mental health and his opinions on hybrid working.

Learn more

Blog

Are Intranets Still Relevant? Yes! Here Are 5 Reasons Why

Wondering whether an intranet is still relevant to your organisation? Here are 5 reasons why!

Learn more

Blog

Building an intranet: The ultimate beginners guide

Building an intranet can be a daunting task if you’re not sure where to start. Take a look at Oak Engage's ultimate beginner's guide for all the information you need.

Learn more

Blog

NEP finds a partner in Oak Engage

We’ve just partnered with NEP!  So we spoke to John Gierl, their Chief Information Officer, who tells us why they selected Oak and how we went the extra mile during the sales process.

Learn more

Blog

25 employee engagement statistics you wouldn't believe

Workforce engagement is vital for the success of your company. Here are 25 employee engagement statistics you wouldn't believe!

Learn more

Blog

21 scary internal communication stats

Discover the top 21 internal communication statistics of 2023 and learn how you and your team can mitigate the issues that your business experience

Learn more

Blog

Remote Work Culture: The Workplace Without An Office

Although remote working has been proven to improve productivity, the loss of social interaction has affected many workers. Read our blog to discover how workplace culture can exist without an office.

Learn more

Blog

Internal communications: The ultimate guide

Internal communication is the sharing of any information across your entire organisation.. Read our ultimate guide to internal communication to set you up for comms success

Learn more

Blog

17 company intranet ideas to boost engagement

If you’re unsure of what to post to your intranet our intranet content ideas will engage employees and help you optimise your investment.

Learn more

Blog

Intranet Design & Homepages: How to Get it Right

Your intranet design can be one of the biggest challenges. We've provided you with the steps and intranet examples you need to improve engagement now.

Learn more

Blog

What is Company Culture? The Ultimate Guide

Maintaining a great company culture is something that is essential to all businesses. Without it, your employees will feel disengaged and less motivated at work.

Learn more

Blog

Our progress so far!

Our CEO, Will Murray gives an update on our latest fundraising round and our successes to date.

Learn more

Blog

The real cost of disengaged employees [FREE ROI calculator below]

Concerned you have an employee engagement ROI problem? Use our disengaged employee cost calculator to see how much it's costing your business!

Learn more

Blog

5 Minutes With our Business Outreach Manager, Craig Jobey

Good levels of employee engagement are vital to the success of any business, in fact, highly engaged employees can result in a 23% increase in profitability. And because engagement in the workplace is such an important topic, we thought we would speak to someone who knows a lot about the subject, our Business Development Manager, Craig Jobey.

Learn more

Blog

ITV Host Their Digital Event With the Help of Oak Engage

We helped ITV host their digital event, Fast Forward! Take a look at this exclusive interview to discover how we helped put the event together.

Learn more

Blog

How to Engage Remote Employees: 12 Actionable Tips

Looking for ways to engage your remote employees? Discover our 12 fun and actionable tips to boost workforce collaboration!

Learn more

Blog

Why is Internal Communications Important?

Internal communication is the flow of all information within a company and is a fairly broad term. But why is it so important? We answer the all-important question

Learn more

Blog

Employee Engagement Surveys: A Guide [w/ Questions]

Want to discover how engaged your employees are? Our 2021 guide tells you why having engaged employees is so important and how you can measure it, complete with ready to use questions.

Learn more

Blog

How An Intranet Can Help Manage Your Workforce During Covid 19

Concerned about the transition of bringing workers back to the office? Find out how an intranet can provide the perfect solution for workforce management in the COVID world.

Learn more

Blog

Social Intranets: A Beginners Guide

Learn all you need to know about social intranets and features with Oak Engage's beginners' guide and quiz!

Learn more

Blog

What is a Digital Workplace? [A Simple Guide]

What is a digital workplace? As the world becomes increasingly dominated by technology, the ways in which we work are changing.

Learn more

Blog

Employee Voice In The Workplace [Ultimate Guide]

Discover the importance of employee voice, how it empowers your workforce and how to include your employees in the conversation.

Learn more

Blog

Employee Engagement Survey Questions

Stuck on what questions to include in your employee engagement survey? This blog is jam packed with questions - sorted by category - for you to use so you can get an overview of engagement within your business.

Learn more

Blog

5 Minutes With Our Head of Customer Success, Michael Harbottle

Learn more

Blog

Employee Recognition in The Workplace [Complete Guide]

Employee recognition in the workplace makes a huge difference to your workforce's morale, engagement and culture. Learn how to recognise and appreciate your employees effectively with our complete guide.

Learn more

Blog

How to improve employee engagement in 2026: 10 practical strategies

Employee engagement is the enthusiasm and dedication a worker feels toward their job. Check out our tips to improve employee engagement in your organisation.

Learn more

Blog

11 Microsoft Sharepoint Alternatives [Your Staff will Love]

Is SharePoint the right solution for your company? We've compiled a list of alternatives your staff will love. Read our blog to discover a better intranet solution with Oak Engage.

Learn more

Blog

Company culture and employee engagement

Company culture and employee engagement go hand in hand. Here's our advice on how to create an engaged and productive workforce.

Learn more

Blog

“The New Normal” Discussed on Comms In A Nutshell

In our first ever podcast episode hosts Vic & Scott discuss the current state of the workplace and how businesses can adapt to working in a post-pandemic world.

Learn more

Blog

7 Uses of an Intranet [You & Your Employees Will Love]

Intranet software is an essential tool to break down communication barriers, improve collaboration and drive productivity. Read on to see how you can use an intranet to its full advantage.

Learn more

Blog

“The Future of Work” as discussed on Comms In A Nutshell

What does the future of work look like? Find out as the business and marketing teams within Oak try out the four day week and five hour days, as well as an insightful interview with Cara De Lange on how the four day week works for her company Softer Success, as well as some top tips on managing burnout.

Learn more

Blog

What is a digital workplace strategy?

Follow our simple guide and find out how to implement an effective digital workplace strategy for your business today.

Learn more

Blog

Employee retention strategies [How to keep your staff engaged]

High turnover costs more than just morale. Learn how to calculate employee retention rate and implement 10 strategies—from onboarding to intranet tools—to keep top talent engaged.

Learn more

Blog

Common Internal Comms Challenges [How to Beat Them]

Effective communication is essential to a company’s success. But sometimes it can be hard to recognise poor communication in the workplace before the damage is done. This blog covers how to beat internal communication challenges in any industry.

Learn more

Blog

Slack as an Intranet: Does it Work?

Learn more

Blog

Employee wellbeing: A deep dive

Discover why employee wellbeing is so important and what you can do to boost a positive working culture to make your workforce happier.

Learn more

Blog

Internal Communications Best Practices [11 Tips]

Good internal communication is essential for engaging and motivating your employees. Follow these 11 Tips and Best Practices to elevate your internal communication strategy.

Learn more

Blog

The Future of Working Report 2022- Have Your Say- Win Amazon Vouchers!

Oak have launched the Future of Working 2022 survey and we want YOU to have your say in the debate. You could win £50 worth of Amazon vouchers just for entering!

Learn more

Blog

"Employee Wellbeing During The Festive Season" as discussed on Comms In A Nutshell

December can be a hectic time for business. In our latest podcast episode we chat to Bryony Solly, Oak's People Co-ordinator about how employees and employers can focus on wellbeing and prevent burnout this Christmas.

Learn more

Blog

“HR Trends & Challenges for 2022” as discussed on Comms In A Nutshell

With a new year comes new challenges, and Vic & Scott chat to award winning HR Journalist Daniel Cave on what HR can expect for 2022 and beyond and how to face these challenges.

Learn more

Blog

Employee Relations: Definition, Examples & Tips

Maximising engagement and promoting trust are just two positive outcomes of good employee relations. Discover the key to better employee relations with useful examples and tips.

Learn more

Blog

Too Many Internal Communications Channels? - Read This

Too many internal comms channels causing confusion, gathering dust and wasting money? Read this Oak Engage guide to make this a thing of the past.

Learn more

Blog

11 Simple Tips to Improve Internal Communication TODAY

Need to improve internal communication? No business can function without it. Whilst internal comms has many benefits it's difficult to know how to do it. Read our 11 Simple Tips to Improve Internal Communication.

Learn more

Blog

5 Reasons Why Employee Engagement Plans Fail

Most employee engagement strategies are falling short of their goals. Discover why employee engagement plans fail and how to fix them.

Learn more

Blog

Benefits of a Company Intranet You Can't Ignore - Oak Engage

Wonder what a company intranet can do for your business? Sit back and read our guide to the benefits of an intranet with videos for each section!

Learn more

Blog

Getting Chatty Patty with Five Guys

How does a global hospitality business get 99% of its users using their internal communications app? Vic & Scott spoke to Five Guys to discover the secret ingredients for successful internal communications.

Learn more

Blog

The Impact of Employee Engagement on Retention

Employee engagement and retention are interconnected and can determine the success of an organisation. Explore the importance of both and discover tips to help you improve engagement and retention within your company.

Learn more

Blog

How to Improve Internal Comms in Healthcare

Effective internal communication in healthcare is essential to smooth operations and quality care. Discover the reasons for poor communications in the healthcare industry and tips on how to improve your methods.

Learn more

Blog

How to Improve Employee Engagement in Healthcare

Healthcare is one of the toughest industries to work in and it's hard to keep employees engaged in their roles. Read our guide to improving employee engagement in healthcare as a practical guide.

Learn more

Blog

How does employee engagement affect productivity?

Employee engagement can affect productivity levels in a huge way. Find out how your employees can achieve better productivity in this guide.

Learn more

Blog

Is Sharepoint Right for Your Business? Here’s an Alternative Solution

Is your company in the middle of deciding what intranet is right for your business? In this blog we’ll delve into the Microsoft SharePoint disadvantages that may keep you and your workforce from reaching their full potential and provide you with an alternative solution.

Learn more

Blog

Internal Communications Metrics [For ICs & Managers]

Internal communication metrics are important to measure for any business. We'll show you how to track your internal communications properly and use data to power your communications.

Learn more

Blog

How to Improve Employee Engagement in Retail

We've all had our fair share of good and bad customer experiences. A massive part of this is down to how engaged that employee you dealt with is. How do you connect with a diverse and mostly deskless workforce like in retail? Find out in our blog

Learn more

Blog

Causes of absenteeism in the workplace and how to fix it

Let's explore what causes absenteeism and how you can create a supportive and open environment to reduce absenteeism.

Learn more

Blog

How to Implement New Technology in the Workplace

Getting your workforce on board with learning and using a new technology might be more of a challenge than you originally anticipated. In this blog we'll explore how to successfully implement it in the workplace.

Learn more

Blog

Internal communications lessonsfrom Scottish Rugby and UK Sport:…Clarity, two-way comms, and communications lessonsfrom Scottish Rugby and UK Sport:…Clarity, two-way comms

The all-in-one intranet that powers your frontline and desk-based employees, wherever they are all-in-one intranet that powers your frontline and desk-based employees, wherever they are

Lorem ipsum dolor