32
%
reduction in turnover of hourly paid crew in newsites in 3 months
HR Helpdesk
Work is busy enough without the added stress of unexpected obstacles and chasing updates on requests. Oak’s HR Helpdesk software gives you a dedicated, central home for your people to submit, track, and resolve queries, moving away from generic ticketing tools and toward a more intuitive, two-way, visible experience.

When nearly half of employees simply struggle to find information they need to effectively do their jobs, a lot of problems can be solved by helping people get the information they need. AI-powered search and suggestions means employees get the answers they need the moment they start typing. Empower staff to find clarity instantly, reducing unnecessary tickets so your team can focus on the complex, high-impact work that truly matters.


Faster resolution at scale – employees find answers independently, reducing waiting time and accelerating everyday HR support
Reduced admin burden – repetitive queries are deflected, freeing HR to focus on complex, high value cases
Clear visibility into employee needs – recurring search themes highlight gaps in content and process
Stronger employee experience – accessible, structured support builds confidence and satisfaction
Operational efficiency improved – fewer disruptions and streamlined workflows drive measurable performance gains
Stop the “can you resend my payslip?“. By offering self-serve payslips software, you can empower employees to download their own records, freeing your HR team from repetitive admin tasks.
Easy manage employee requests and turn every query into a trackable journey with a structured, centralised HR ticketing system, ensuring no request ever falls through the cracks again.
Give your team the gift of time. You can reduce the manual burden of managing enquiries and provide more meaningful, human-led HR support software for your entire organisation.
Empower your people to find their own answers. You can offer 24/7 employee HR support through a knowledge base that guides users to the right info instantly, even when the HR office is closed.
HR case management software allows you to track trending issues and ticket volumes, allowing you to take proactive steps to support frequent issues that keep popping up, offer FAQs and helpful answers for issues that can be self-served.
Protect what matters most. You can trust in ISO 27001 certified HR service desk software to keep sensitive employee data safe, secure, and compliant with the highest industry standards.
“Having a central online digital platform has been a game-changer really. It not only helps colleagues find the information, but it helps down the line when they’re faced with a customer who might have an issue, and they can access that information quickly. It’s been really good, it’s really cut out the noise for them which in day to day operations is transformative”
Jane
Group Operations Communications Coordinator, Halfords UK


Who can use HR Helpdesk software to submit a ticket?
What types of requests can be raised through HR Helpdesk software?
Yes. Oak allows you to target content based on role, location, department, or even specific interests. This ensures that a frontline worker in a specific region only sees the updates relevant to them, preventing information overload and keeping engagement high.Employees can submit a wide range of employment-related queries through the HR Helpdesk, such as:
Can employees use HR Helpdesk software without contacting HR directly?
Yes. The self-service database facility is available 24/7, with AI suggestions to guide employees to relevant information and solutions.
Is employee data secure within HR Helpdesk software?
Absolutely. We follow best-practice security protocols to protect personal and confidential data. Oak is ISO 27001 certified and we undergo regular third-party audits and penetration testing to maintain compliance with the highest security standards. We have also achieved the Cyber Essentials Plus certification, a UK government-backed scheme that sets the bar for cybersecurity excellence.
Does HR Helpdesk software integrate with existing HR and payroll systems?
Oak integrates with a wide range of HR and payroll systems, so employee requests can be securely managed and seamlessly resolved.
Can I see a demo of the HR Helpdesk?
Certainly. Book a call with our team and we’ll show you exactly how the HR Helpdesk works and how it could improve performance for your organisation.

