Our expert team
Our passionate team of experts will bring a diverse range of skills to each project. With years of experience and a deep understanding of industry best practices, they are dedicated to complementing your in-house team and helping you achieve your goals. From strategists and designers to technical and training specialists, our experts work collaboratively to ensure a seamless integration of Oak Engage into your existing systems. We pride ourselves on delivering personalised solutions that align with your unique business needs, ensuring you get the most out of the platform.
Implementation timeline
From the initial consultation to final deployment, our clear, flexible and agile approach is designed to minimise disruption and ensure a smooth transition. Here’s what a typical timeline could look like.
01. Initial discovery and planning
Laying the groundwork
- Understanding your business goals & defining project scope
- Planning around core concepts of the platform
- Project plan and timeline establishment
- Specialised training for intranet manager
02. System design and customisation
Tailoring to your business
- Enabling appropriate features
- Ensuring compatibility with current systems
- Single Sign-On set up
- Incorporating feedback from key stakeholders
03. Building and testing
Building for all
- User data sync
- Regular improvements based on user feedback
- User Acceptance Testing
- Ensuring it works seamlessly with current tools and processes
04. Employee training and feedback
Empowering your team
- Targeted staff training
- Gathering employee feedback for improvements
- Ensuring ease of use and addressing concerns
- Interactive onboarding with Oak Tour
05. Final adjustments and launch
Perfecting your intranet
- Preparing for a smooth launch
- Launch communications
- Handover to Customer Success Account Manager post-launch
06. Ongoing support
Beyond launch
- Ongoing technical support and maintenance
- Regular updates for continuous improvement
- Regular check-ins, design support and best practice guidance access to a comprehensive knowledge base
- Specialised training for intranet manager
Attentive support team
Our commitment to your success doesn’t end with implementation. Oak’s support team is here to assist you every step of the way. They’re highly trained and continually receive above industry average customer satisfaction rates. No outsourcing, no third party call centres. Just a truly dedicated team of Oak professionals. Your dedicated Customer Success Account Manager will be on hand for regular check-ins and best practice guidance. You’ll also get 24/7 access to our knowledge-base with resources, how-to guides and masterclasses.
Meet the team
Chris Green
Lead Technical Support Specialist
Michael Harbottle
VP Customer Success
Rachel McHugh
Head of Customer Success
Katy Mogra
Customer Success Manager
Shannon Frost
Customer Success Executive
Ryan Huggon
Customer Success Manager
Mark Cockroft
Customer Success Manager
Eva Armit
Manager, Customer Engagement
Sophie Clayden
Customer Engagement Manager
Nicole Henderson
Implementation Manager
Graham Taylor
Head of Implementation
Team
“The results speak for themselves. Our industry has a high turnover, so to have 97% monthly engagement and 70% of the workforce onboarded in such a short space of time is a huge success. We can’t wait to see how Oak Engage will continue to help us achieve our employee engagement goals.”
Nick Hollis
Head of Engagement, Burger King UK
