How an Intranet Can Get Your Team Working Better Together

Group of people's hands together for signifying teamwork

Do we work better together?

This question had me thinking about examples of excellent teamwork, which made me reminisce to Leicester City F.C. winning the premier league title back in 2016.

How did the underdog win against some of the biggest and best teams in the world – when this was a team full of rejects?

Riyad Mahrez said their togetherness was born and formed out of rejection, “The revenge of bare-footed men,” and this single ingredient brought them closer together and unlocked a desire to win?

Sure, there were pizza incentives if they kept a clean sheet, (who wouldn’t run ragged for 90 minutes at the promise of a stuffed crust hot and spicy?) but the overall reason was down to the team spirit; the players didn’t talk about themselves — they spoke about the collective effort and they had spirit and the will to win.

I can actually relate to the will to win given the fact that I work in sales; we chase targets. During my career journey, I certainly haven’t always been blessed with the skills to get the job done, however, my will to succeed has somehow got me through the tough times and on to the good.

I find the achievements that can be made with great teamwork mind-blowing. How did Apollo 11 land on the moon? How did over 400,000 people contribute to the landing? That reminds me, I must add NASA to my prospect list.

Part of their success was down to how the crew integrated with different groups to ensure there was a human connection, which is a critical ingredient in most teams.

I could list more great examples: from Lewis Hamilton and the Mercedes Formula1 racing team winning the world championship four times, to the Beatles being one of the most successful bands in the world to Sherlock Holmes and Dr John Watson solving crime (albeit being fictional). They all share one common ingredient, and that is exceptional teamwork.

I actually believe great teamwork is rare; if we were all doing it, we would all be achieving the impossible every day. Looking back at my career, I can give more examples of shoddy teamwork than great.

Fresh out of school, I took a job working on a production line. I was a temporary member of staff and worked 12 hours on Blue Shift. Our shift rotated with the green and Yellow Shift, and collectively, there were around 2,000 employees.

With such a large population of staff, you would think I had a vast amount of work friends, when in fact this was one of the loneliest jobs I have ever had. I must have only spoken to at least three people, two of whom were during the shift handover.

As there was a lot of temporary staff, sometimes you would be awkwardly greeted by strangers, and then you would take over the position for a further 12 hours.

I had no idea who worked in accounts, HR, who were the team leaders, first aiders, or who might be coming in on the next shift.

The machines still ran like clockwork, which was the ultimate objective. But from a moral and teamwork point of view, there wasn’t any. I would spend 12 hours staring at a clock the size of Big Ben, positioned right in front of my face, and I could vouch that sometimes it went backwards. As each shift came to an end, I would get a little flutter of anxiety, wondering who the next person would be coming on shift.

Due to the lack of communication, mistakes were made, and targets were missed. This increased pressures from above as management looked for answers.

Back then I had my first phone; a Nokia 5110 so even if I had the opportunity of using an intranet, I am confident my experience would have been the same given the lack of technology, although break time was great as I sat on my own trying to clock snake.

Should I be back on the line in 2019 an intranet would be the perfect solution to resolve some of the issues I had faced and would certainly boost teamwork and productivity.

For example:

Onboarding

Having a well-thought-out onboarding process would ensure each new employee was fully versed with training materials, videos, and policies. This is also a great area to serve team members with “Meet the Team Information”, thus removing anxiety for a new member of staff as they understand exactly who they are meeting on day one.

Rotas

Accessing Rotas via an app ensures team members know when they are working, and also help identify who they are working with. This is great if the workforce consists of temporary staff as employees can check their shift rota at home, so when they arrive, they fully understand who they are working with.

Hubs

Hubs allow users to create areas for sharing contact with like-minded colleagues; for example, you could create a group named “Netflix Suggestions” where colleagues can share their favourite TV series in a Facebook-style timeline. If you have a large workforce this is a creative area to create a space for people to share their passion and feel like they belong, night shift workers can join in the conversation with day shift workers, and every connection is an opportunity for each individual.

Surveys

Asking the workforce questions via your intranet is a great way to discover areas for improvement. Especially if you measure how your workforce feels as you can increase levels of productivity, loyalty, and enthusiasm.

App

Empowering your employees with the ability to stay connected while on the go will unlock efficiency, boost morale, and allow employees the ability to find information at their fingertips. If your workforce are in roles where they don’t have access to a desktop, utilising a mobile app is going to bring your workforce closer together and ultimately work better together.

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