Oak Support

The team behind your team

Intranet projects can seem daunting at the start. We get that. So we’ve designed a support service that ensures you never feel alone, at any stage of your journey.

When you’re with us, you’ll get more than just support (although our clients will tell you that with us, it’s never ‘just’ support). You’ll get everything you need to ensure your continued intranet success. Four key elements make up your Oak Support service:

Unlimited telephone and email support

Provided by our dedicated Customer Success team, consisting of some of the brightest sparks in the world of intranets; each is an Oak expert, capable of providing the right help, quickly, every time. We hate to boast (sorry, but we’re going to have to boast) but our clients often rave about Oak Client Services; and it’s key to our 98% retention rate.

Advice, Guidance and Help.

During your Oak Training, we actively encourage you to engage with us, whenever you need. Not just for support, but for the likes of online screen-shares to discuss ideas, to provide advice, to act as sounding boards, for online reviews of your intranet to discuss engagement opportunities, talk about strategy and content, structure, and to discuss why you should do things rather than just how.

You may be more surprised to hear we don’t charge any consultancy fees for this, as we don’t want it to be a barrier to your success. This approach has helped lay the foundations of success for hundreds of intranet projects for more than two decades.

Oak Interactions – free webinars for continual education

Every week, we host ‘Oak Interactions’; a free-to-attend webinar on a variety of hot topics allowing you to find out about new Oak functionality, refresh your knowledge or even just join in the debate!

The topics are varied, are based on client suggestions and include subjects ranging from Information Architecture, Launch Planning and Practical Engagement Strategies to Creating and Managing Collaborative Workspaces, Lessons Learnt from Successful Intranet Project and User Engagement Strategies, to name just a few.

A great way to keep your finger on the pulse and your knowledge up to date!

“The best thing about Oak is how intuitive it is. Within a few hours the team was up to speed with how to publish new articles and rearrange homepages”

Ben Cook, Project Manager at Halfords Autocentre