Oak Engage vs Unily: Which intranet platform is right for you?

Choosing the correct intranet for your organisation is a critical decision that can shape how your teams communicate, collaborate and access key information. With an overwhelming number of platforms offering overlapping features and bold claims, it can be difficult to make a decision on which is best. In this blog, it's Oak Engage vs Unily as we compare their key features, independent third-party ratings and overall user experience.

What is Oak Engage?

Oak Engage is an employee engagement app and intranet software that empowers deskless and desk-based teams by getting the right message, to the right people, at the right time. Oak Engage’s mission is to make communication  smarter, streamlining the admin experience to personalise the delivery of comms and cut through the noise. Trusted by some of the world’s largest brands, customers of Oak Engage include Five Guys, Burger King UK, NatWest and Aldi.

What Is Unily?

Unily is a digital employee platform that helps businesses increase employee productivity and ‘accelerate organisational velocity’, or delivering results at pace for businesses. It is especially popular amongst larger enterprises of approximately 10,000+ employees. Their customers include Estee Lauder, Canon and British Airways.

Why compare Unily and Oak Engage?

With so much to choose from in the employee app and intranet space , it's essential to find one that has the capability for you to deliver on communications and business objectives. If you're reading this, you might well be in the market for a new employee engagement tool. There are a lot of platforms to choose from so a side-by-side comparison can highlight the features that are most relevant to your business needs. 

Oak Engage vs Unily: Industry rankings

ClearBox Consulting is a UK-based company that specialises in providing independent advice and services related to digital workplace solutions. The report, released by ClearBox Consulting, is the go-to report for people working with intranets and digital workplace solutions. It gives a comprehensive view of the employee communication software market and helps people working in the field to find the right approach for their internal communications, including workers in the office, at home and in the field.

ClearBox’s  ‘Intranet Choice’ award is awarded to the top intranet software providers, all of which are independently reviewed. Oak Engage and Unily were recognised in the report as a leading product and made the ClearBox Choices list, standing out from the ClearBox reviews in the report. Scores, price point, customer feedback and overall capabilities were taken into consideration. Oak Engage have been recognised as a leading product for a second year in a row.

ClearBox highlights Oak Engage's ability to meet employee needs:

Oak’s high level of flexibility, content targeting capabilities and ease of use enable organisations to deliver an intranet that meets many employee needs.

For frontline workers, ClearBox praised Oak Engage's mobile app:

Deskless workers are well served with a strong mobile app, while desk-based employees will appreciate the clean user experience. There are excellent publishing and community features for employees and admins alike.

The Clearbox report noted the following about Oak Engage's integrations:

Integrations with other business systems work well, with a comprehensive developer framework for those who wish to build deeper two-way integrations. Overall, Oak delivers a strong employee experience, at a competitive price point.

 Clearbox also noted the following about Unily:

Unily is an excellent platform that would easily meet the needs of most organisations. Enterprise scale organisations or businesses with complex needs will be particularly well served. It’s worth noting that Unily is in the higher price brackets for all business sizes, but we think it still offers value for the right customer.

The ClearBox report is conducted annually and reviewed often as new features are released by suppliers. Let's see how both products compare in the Oak Engage vs Unily debate. 

 

As you can see, both platforms rank very well and these scores solidify their status as Leading Products. Oak Engage stands slightly ahead in analytics, which we’ll revisit in a moment. 

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📖 Recommended reading:  See Oak's clearbox report review

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Customer feedback and industry reputation

G2 is the largest and most trusted software review platform where verified customers of business software products can rate and peer review them. The platform is used by over 100 million professionals each year, including those at all Fortune 500 companies, to make smarter software decisions based on real, honest customer feedback. This can be especially useful when assessing tools like intranets or employee engagement apps, as it gives you real, firsthand insight into both the strengths and challenges other customers have faced. This transparency helps you make more informed, evidence-based decisions rather than relying solely on marketing claims.

 Oak Engage’s overall ranking on G2 is 4.6 stars out of a possible five, compared to Unily’s 4.5. Whilst both platforms receive great customer feedback, Oak Engage’s higher rating reflects the increased credibility, trust and value that users associate with the platform.

 G2 reports are updated quarterly, showcasing the key stats that contribute to customer satisfaction. Let's compare some of the satisfaction rates and momentum scores for Oak Engage and Unily.

Employee satisfaction rankings	Oak Engage	Unily
Likelihood to recommend the software	90%	90%
The software meets requirements	93%	89%
Ease of admin	90%	86%
Ease of doing business with as a customer	93%	86%
Quality of support	97%	88%
Ease of setup	87%	83%

‘Momentum leaders’ are the fastest-growing companies in the industry. They are measured by increases in employees, customer reviews, social media activity and website traffic. Both Oak Engage and Unily are showing strong overall growth, gaining and maintaining attention

Momentum leaders	Oak Engage	Unily
Momentum score	43	37
Satisfaction score	69	50

The employee intranet implementation index includes factors from ease of setup, implementation time, user adoption and other factors.

Intranet implementation	Oak Engage	Unily
Employee intranet implementation index	8.01	7.19

Feature showdown: Oak Engage vs Unily

When comparing intranet and employee app solutions, it’s important to consider the features that will be invaluable in achieving your organisational goals.

Oak Engage vs Unily: Implementation and IT reliance 💻

The implementation process will be different for each software provider you choose and will vary based on the complexity and scale of the solution you want to implement. Each customer will have their own timeline. Some may need to launch by a specific deadline, whilst others prefer to take a more phased approach.  At Oak Engage, we will work with you to hit your implementation timeline and are very proud to have achieved implementation in as little as 48 hours with Five Guys and 10 days with Pluralsight.

Unily’s implementation time period is quoted on their website at ‘as little as 6 weeks’, with a focus on Microsoft 365 integrations. Here’s what SVP Human Resources, Corporate Affairs and Administration at Crayola said about Unily’s implementation with their intranet:

“Unily’s implementation team has been top-notch and their customer service has been responsive. Employees love the look and feel of our new intranet.”

 

 

Oak Engage vs Unily: Quality of support and customer success 👥

 Oak Engage’s customer reviews have highlighted the quality of support and the customer success team. One reviewer stated they ‘found the customer success managers to be helpful, they have responded quickly’. Oak Engage pride themselves on offering a personalised experience. Every organisation is different, which is why they tailor their services to help you achieve your objectives. They put their customers at the heart of everything they do, working closely with them to create solutions that truly make a difference.

If you're looking for a tailored, hands-on approach where you’re not just another number in a database then Oak Engage could be the platform for you.

Here’s what Burger King UK’s Head of Engagement, Nick Hollis, had to say:  

The support from the Oak team throughout the entire process was second to none. They really understood the brief from the moment we got started. In fact, before we even signed the contract, they had created designs for what it would look like. They hit the nail on the head with the branding, style and general vibe we wanted to get with the app.

Customer support at Oak Engage is something they take great pride in. In 2025 alone, their customer support satisfaction score is at an incredible 100% which showcases just how dedicated and efficient the team is. Oak Engage’s all-time support satisfaction score is 99.6% which proves the simple yet effective words of one G2 reviewer who said our support team are ‘always helpful.'   Before choosing the best intranet software solution for your organisation, it is important to consider how helpful and responsive their support team are. Let’s face it, no one enjoys dealing with technical difficulties, especially when you’re stuck waiting for hours to talk to someone about it. Let’s look at the feedback on customer success and customer support from both Oak Engage and Unily.

 One reviewer described Unily’s customer support team as ‘Knowledgeable for the most part, but tickets can take a long time to progress through escalation to closure.’ This highlights that while expertise is present, response times may be an area for improvement. The same reviewer also noted, “there was one incident where the issue was the underlying MS Azure services, but even that affected only a small portion of our users and was quickly resolved.” This suggests that if there are any service disruptions, it is rare and typically well managed. 

Unily’s dedicated support and partnership have helped global brands like Best Buy achieve their internal communication goals with confidence and clarity. Scott Parker, Communications Specialist at Best Buy said “We’re very excited to be working with Unily to design an intranet that will enable our employees to feel more connected.” 

 Oak Engage vs Unily: Mobile and frontline first 📲

 

If you have a mix of remote workers and desk-based employees, or a fully frontline workforce, then this feature will be a no-brainer for employee engagement. On creating their employee app, Nick Hollis, Head of Engagement at Burger King UK, recently said: 

Oak Engage has vast experience in this field so we were open to many of their suggestions about how to maximise the effectiveness of the app for our people while making it user-friendly and visually appealing. They created a mobile view of our intranet which is intuitive to what our deskless workforce needs in a few clicks, without overloading it with as much content as the desktop version to avoid information overload.

Unily also have a mobile app that the frontline workforce can access wherever they are. One of their customers commented that the employee app is “well organised so you don’t get lost and you can actually find what you need.” The app delivers a consistent experience across all devices from work tablets to personal phones. It also supports social features like content sharing and commenting, helping frontline employees stay connected and informed in real time. 

 Oak Engage vs Unily: Social and community 👯‍♀️