Accessing Oak Support

For your security and convenience, you can access Oak support directly from your Oak site, allowing you to view historical tickets, check status updates and raise new requests all without the need to log into our service desk.

To do this, go to your Oak site, click on the Knowledge Base icon to open the sidebar, then click on the Oak Support button and select Submit Support Ticket.

From here, you can create new support requests, view your existing requests and view other requests submitted by colleagues in your organisation. This also allows us to capture all the relevant context for your query and service your requests quickly and efficiently. Don’t forget to check out our Knowledge Base, which contains lots of helpful information to answer your questions.

If you are having issues accessing your Oak site, please check our status page to see whether there are any reported incidents in progress.