Choosing the right intranet for your organisation is a critical decision that influences how your teams communicate, collaborate and access essential information. With a variety of intranet software platforms out there, there are so many similar features, it can be challenging to decide which one is the best fit. As we look at key features, independent third-party ratings and overall user experience, let’s compare Oak Engage vs Interact.
What Is Oak Engage?
Oak Engage is a mobile-first employee engagement app and intranet software that supports businesses to build a strong culture, enhance productivity and boost operational efficiency. They are trusted by some of the world’s biggest brands, including Five Guys, Burger King UK, NatWest and Aldi.
What is Interact?
Interact Software is an enterprise-grade intranet platform, designed to inform and connect all employees at an organisation. The software is built for communicators looking to transform employee engagement and internal communications. Interact customers include Domino’s, Subway, Levi’s and The Co-operative Bank.
Why compare Oak Engage and Interact?
With so many options available, a side-by-side comparison can help highlight the features that matter most to your organisation’s specific goals.
Industry rankings: Oak Engage vs Interact
Oak Engage and Interact have both been named ClearBox 'Intranet Choice' winners, a mark of excellence in the intranet and employee experience space. Oak Engage earned this recognition for the second consecutive year. The award is based on in-depth evaluations considering functionality, ease of use, customer satisfaction and overall value. ClearBox Consulting independently reviews a large number of intranet platforms each year and highlights the top performers in the industry.
The ClearBox report praised Oak Engage on:
Oak’s high level of flexibility, content targeting capabilities and ease of use enable organisations to deliver an intranet that meets many employee needs. Deskless workers are well served with a strong mobile app, while desk-based employees will appreciate the clean user experience. There are excellent publishing and community features for employees and admins alike. Integrations with other business systems work well, with a comprehensive developer framework for those who wish to build deeper two-way integrations. Overall, Oak delivers a strong employee experience at a competitive price point."
The ClearBox report praised Interact on:
Interact delivers a strong user experience and internal communicators will particularly appreciate the features on offer, which we felt could deliver almost everything a communicator may want."
Recommended Reading 📖: See Oak's ClearBox report
Customer feedback and industry reputation: Oak Engage vs Interact
G2 is a widely trusted platform where users can review and rate business software based on their real-world experiences. Every year, more than 100 million professionals, including Fortune 500 companies, turn to G2 as a guide for their software choices. When researching intranet platforms or employee engagement apps, G2 is a valuable resource because it offers insights from genuine users of the products.
Both Oak Engage and Interact score 4.6 on G2, let’s explore a breakdown of the key rankings.
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Employee satisfaction rankings |
Oak Engage |
Interact |
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Meets requirements
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93%
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88%
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Ease of use
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90%
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85%
|
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Ease of doing business with
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93%
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92%
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Quality of support
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97%
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91%
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The term ‘Momentum Leaders’ describes the fastest-growing companies in the industry, measured by increases in employees, customer reviews, social media activity and website traffic. Oak Engage and Interact both demonstrate strong overall growth and continue to gain attention.
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Momentum Leaders
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Oak Engage
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Interact
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Momentum score
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43
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31
|
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Satisfaction score
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69
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62
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The employee intranet implementation index includes factors such as ease of setup, implementation time, user adoption and other factors.
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Intranet implementation
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Oak Engage
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Interact
|
|
Employee intranet implementation index
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8.01
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7.42
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Feature showdown: Oak Engage vs Interact
Choosing the right intranet starts with understanding which features best support your company's objectives and people's day-to-day needs.
When evaluating intranet software, the quality and responsiveness of customer support should be a top consideration. Technical issues are frustrating enough without the added stress of long wait times. To help you make an informed decision, let’s explore how both Oak Engage and Interact perform in terms of customer support and success.
Oak Engage consistently receives positive feedback for the quality of its customer support and success teams. When asked about their time using Oak so far, Graeme Stirling, Director of IT at Miller Homes commented:
It's been a great experience across the board. Oak are head and shoulders above many of our other suppliers. When we do have questions, the support team is really good. They always action and solve things really quickly. Our Customer Success Manager Katy is amazing at what she does. Every month when we have our catch ups, there’s never really any problems. We’re really impressed with the continuous enhancements that Oak are making to the product and are excited for what’s to come. Oak offers a personalised experience and an outcome-focused approach for their customers. Every organisation is different, which is why Oak Engage tailors solutions for customers, keeping them at the heart of everything, working closely with them to truly make a difference."
In 2025, Oak Engage achieved a 100% customer support satisfaction score, highlighting the team’s dedication and reliability. With an all-time score of 99.6% it’s no surprise that Jane Titcumb, Group Intranet Communications Coordinator at Halford’s Group said:
When we were setting up the branded app we decided to make sure that all colleague information was up to date and it was during this time that Chris from the Oak support team was brilliant, he was on hand with everything and talked me through how to do it. We decided to implement it on a Sunday evening for minimum impact to the business and Chris actually offered support during that time, he was on call in case there were any issues but luckily the update went perfectly fine. It was really easy to do but it was great to know that there was somebody on hand to support us if we needed it, and I think that's really going above and beyond."
Interact’s G2 reviews also confirm their strong customer success offering, with one reviewer commenting that they were ‘impressed by the support we receive’. At Interact, each customer has their own account manager and after implementation, the support is ongoing, the same of which can be said for Oak Engage. Other customers using Interact also praised the customer support team, saying they had ‘multiple people strategists and IT support spends hours’ making sure the customers feel comfortable with the platform. The same reviewer also commented that even post-intranet launch, there was someone from the Interact team who is available and invested in our intranet’s success’. In terms of customer success, Interact’s customer, Acadian Companies, commented that:
Our intranet kept us together, in more ways than one, as a company and as a family. This experience taught us that immediacy, transparency and accessibility were vital in all aspects of our employee communication, and our intranet enabled us to do all of that."
Oak Engage vs Interact: Mobile and frontline first 📲
Depending on your combination of remote, desk-based and fully frontline workforce, a mobile-friendly platform or app will be the most important way to boost employee engagement.
On creating their employee app, Bastian Bauermeister, Head of Operations at Five Guys said:
We knew an app would work because the majority of our workforce are aged between 18 and 30. It’s important to look at your workforce and get a good idea of their preferred communication methods before jumping in. Before Chatty Patty, before an internal communication app, we had no real way to communicate with our crew members, it was really difficult. Oak provided a well-rounded app that did a bit of everything and we thought that was perfect for us. Whatever we’ve asked for from Oak we’ve absolutely received and that’s hugely reassuring."
Interact’s mobile intranet also allows employees to access information from anywhere, regardless of their location. Users can access relevant information at the touch of their fingertips using both Touch ID and Face ID. Interact’s customer, The Co-operative Bank, says that they are ‘proud of the way colleagues have embraced the new intranet’. This highlights how mobile accessibility can drive higher engagement and adoption. Interact’s mobile intranet also allows employees to access information from anywhere, regardless of their location. Users can access relevant information at the touch of their fingertips using both Touch ID and Face ID. Interact’s customer, The Co-operative Bank, says that they are ‘proud of the way colleagues have embraced the new intranet’. This highlights how mobile accessibility can drive higher engagement and adoption.
Oak Engage vs Interact: Social and community 👯♀️
ClearBox gave high praise to Oak’s range of community and engagement features, including Hubs, social timelines, polls & surveys, employee appreciation and events management. Oak’s social timelines enable connectivity between employees to share their own content and engage with others’ posts, promoting an inclusive and collaborative environment. Oak Engage’s customer, ScS used social timelines where participants of the ‘Walk for Hearts’ campaign would send virtual postcards from different virtual loations and to update eachother with their progress of getting in their miles. Sign-ups for the annual charity campaign increased 88% since 2022, due to the challenge being hosted on their intranet for the first time. Creating space for social and community groups helps develop a sense of belonging and strengthens culture. This then means that employees will feel better connected to the company and become more productive. Two-way communication further supports this by encouraging open dialogue, building trust and ensuring that all employees feel heard and valued within the organisation.
Interact also has an ‘intranet communities’ feature that allows colleagues to build virtual communities based on common interests or what is happening at each site. Community homepages can display content using drag-and-drop widgets such as blogs, SharePoint libraries, photo galleries and more. One customer of Interact, Kent Community Health NHS Trust, noted that their intranet, Flo, includes ‘surveys, comments, forms and engagement events, making 'Flo' the one-stop shop for people to feel involved, included and share their views.’
Oak Engage vs Interact: Personalised content feeds 😊
From an admin perspective, Oak Engage’s Smart Delivery is incredibly useful in reducing noise and increasing engagement. The tool enables internal comms teams to automatically tailor content by setting message priority, defining target audiences and scheduling content at optimal delivery times. Push notifications can also be used to ensure the right information reaches the right people at the right time, especially for time-sensitive updates. Head of Engagement at Burger King UK, Nick Hollis, commented:
Being able to tailor content delivery has honestly been a game-changer. We can specify which roles, locations and groups receive each communication. With Oak’s analytics, we can see who has read these updates, which we previously had no way of measuring. The whole content delivery process makes everything more streamlined and relevant, which our teams really appreciate. There’s nothing worse than scrolling through updates that have nothing to do with you or your role. When anyone accesses BK Hub, no matter their role or what device they’re on, they know that everything they can see will be of relevance to them. Plus, we can now share information directly to the right people rather than relying on managers to cascade the information, so the responsibility to act lies with the individual, relieving some pressure from busy managers."
Oak provides personalised content feeds for end users thanks to Smart Delivery segmentation. Users can also personalise their feeds by selecting the topics they care about and the content other colleagues post about to stay up to date. Hubs can be created based on specific interests, activity groups, or committees. Employees will only receive notifications from hubs that they are members of, which helps to reduce noise and keep social feeds relevant and personalised.
Interact’s intranet feed has targeted content via Geofences within a certain geographical range. Users can also subscribe to the topics they want to see, so they can control what shows in their personalised feed. Interact also has an AI-based recommendation engine, which allows users to find and read related content. This is helpful for end-users to explore content and subscribe to topics of interest, which then increases engagement.
Oak Engage vs Interact: Onboarding 👨💻
Starting a new job should feel exciting, not overwhelming. Oak Engage makes onboarding simple and engaging with a mobile-first experience that gives new starters everything they need. Personalised welcome pages and tailored employee journeys ensure each individual receives a relevant introduction to their role. New hires can access parts of the app before their first day to complete pre-boarding tasks and upload documents. Further access is then granted to the app once the new hire starts their new role. The org chart helps understand where everyone fits in the business and interactive quizzes support knowledge retention in a fun and engaging way.
Interact’s onboarding enrollment process includes must-read policies and documents, quizzes to increase knowledge retention and a helpful org chart. This ensures that new employees not only receive critical information but also engage with it from day one. A strong onboarding experience can improve long-term retention, making it an essential factor to consider when choosing an intranet platform.
Recommended Reading 📖: Check out Oak Engage’s free onboarding guide
Pricing
Employee engagement looks different for every organisation, which is why a one-size-fits-all approach doesn’t always work. It’s essential to choose an intranet that offers the right mix of flexibility and value.
Oak offers flexible pricing packages without compromising on quality, so you can communicate and empower your employees in a way best suited to them. This approach allows organisations of all sizes to support their people in ways that align with their business goals.
Interact is often suited to businesses with many employees and larger financial resources to invest in the platform. Smaller or mid-size organisations may prefer a more competitive pricing structure from a provider like Oak.
Oak Engage can be tailored to your specific requirements. Reach out to our team to find the perfect fit for your people and your goals.
The final verdict: Oak Engage vs Interact
For organisations that value a close, collaborative relationship and have smaller internal comms teams, Oak Engage offers a personalised experience where support is tailored.
Whether your workforce is regional, national or global with desk-based, deskless or hybrid employees, both Oak Engage and Interact offer reliable intranet solutions. The data from G2 shows us that Oak Engage surpasses Interact with its quality of support, ease of use and customer success, also offering a more competitive pricing structure. The feature showdown highlights just a few of the many features these company intranet platforms provide to help you explore your options and find the right fit for your business.
Choosing the best platform for your organisation
To narrow down your choices, consider the following questions:
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Is your budget extensive with room for add-on features?
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Do you have a large internal comms team and prefer a more self-managed approach to your intranet?
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Are you and your team comfortable getting to grips with a complex platform to use and manage?
If you’ve said 'no' to any of these, it could be a sign that a different intranet platform, like Oak Engage, might better suit your needs.
Find out more about how Oak Engage can help achieve your internal comms goals. Reach out today.
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