FAQs

How can Oak help my business?

Oak is designed to help engage employees and improve communication, collaboration and efficiency for companies looking to connect with their staff more effectively and efficiently.

Is Oak scalable?

Oak is accessible for enterprise organisations on any scale, from 100-100,000 employees.

How long does Oak take to set-up?

Oak Quick Connect can be set up in a matter of days. This has been designed for quick deployment to send and share important information with your company.

Oak Corporate & Enterprise set-up can vary, as it’s dependent on your business size and needs. Our preferred methodology for implementation follows an agile approach, focusing on outcomes, so launches can typically be achieved in a matter of weeks, rather than months.

What kind of assistance is necessary to help me launch?

We provide all the training needed to help those involved with the implementation, maintenance and running of Oak.

Our professional services range from strategic and consultative discovery sessions, to help plan and map the right methodology for your launch, through to technical expertise across the build/integration, and even engagement design, brand and layout support.

These services are backed by an exceptional Customer Success team to help with any technical queries during this process.

What tech backs Oak?

Oak is built on cutting edge technology, utilising .NET, HTML5, Makri, and others. It’s designed to be scalable for any sized company, with rolling updates and has been built especially for the cloud.

Does Oak have security measures in place for data protection?

Our current service agreement covers our commitment to our obligations under the DPA, and also complies with all GDPR regulations.

What kinds of support do you offer?

As an Oak customer, you’ll receive:

  • Full training, access to an in-depth knowledge base, training videos, webinars, e-learning, guides and how-to’s
  • An online help via ‘Oak’s Assistance Module
  • Support and guidance from our Internal Comms Account Management team
  • Email and telephone support
  • Technical Assistance from our Cusomer Success team

How can your staff access Oak?

Aimed at both connected office employees and deskless staff, Oak can be accessed on virtually all desktop computers, laptops, tablets and smart devices, via our app.

Where can I find the Oak app?

Our app can be download at the App Store or Google Play.

Can our customers and partners have access to Oak too?

You can easily create secure extranets for customers, partners, or suppliers, to enable collaboration and content sharing.

What features come with Oak?

Check out our Solutions page to get a brief idea of what you can find on Oak. If you would like a full features list, please contact us.

Can Oak integrate with 3rd party apps?

Oak integrates with SharePoint, Active Directory, Office 365, Google, OneDrive and your chosen HR system. Access your Outlook 365, Google or Exchange diary directly and upload directly from OneDrive, Dropbox, Google Drive and many other providers.

Where is my data stored, is it secure and who owns it?

All of your data and content on Oak is hosted with one of the most secure, stable and widely respected platforms in the world; Microsoft Azure.

Azure boasts more security certification than any other cloud provider, including ISO 27001. More information on certification and compliance can be found on the Azure Trust Centre.

How do we manage new employee profiles and those that have left?

Oak supports multiple authentication providers, with Active Directory and O365 leading the preferred options for many of our customers. These integrations will add and remove people from Oak as you update your internal systems, or if necessary manage employees through integration from a flat file with other systems.

How much is Oak?

The price you pay is based on a couple of things, the number of employees you’re looking to engage, and the type of service and assistance that will accompany the engagement system. We have put together packages to suit your requirements; Oak Quick Connect or Corporate & Enterprise. Please contact us to find which package will best achieve your objectives.

How does pricing adjust to the number of employees using Oak?

You can add new users at any time. As Oak subscriptions are paid in advance, this will be prorated with your remaining subscription to keep things simple. If you wish to reduce numbers, this can be done for you at the time of your annual renewal.

Are there discounts available?

We’re happy to try and find a cost effective plan to meet your budget. Charities, NHS and NFP Membership Organisations all qualify for a lower rate, so please contact us to find out more.