Improving Their Internal Communication Strategy With Oak Engage | Oak Engage
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Transforming their internal communication strategy

Leading UK stationery company, Paperchase, were looking for ways to maintain consistent communication and engage their workforce.

To achieve a seamless internal communications process throughout all of their stores, Paperchase decided to partner with Oak Engage to implement their cloud-based Intranet software.

Industry: Retail | No. of users: 1,500-2,000 | Area: UK

Results with Oak Engage

99% monthly engagement

82% weekly engagement

3610 content views Dec 2021

The Challenge

Communication platform revamp

Although Paperchase already had an internal communication platform installed, the old site was outdated. Elizabeth Borrie, Retail Communications Coordinator at Paperchase comments: “The old site had become cluttered, unorganised, and inconsistent with our brand identity. There was also no strategy behind managing the site, making it hard for employees to navigate through.”

A total revamp of the site was needed to create a user-friendly platform that employees could visit for the latest company news and updates.

The Solution

Creating an intuitive experience

To make sure all Paperchase colleagues are made aware of the latest Paperchase news during the pandemic (and beyond) Paperchase are utilising various communication features in Oak Engage such as ‘notices’ and ‘push-notifications’. On communicating with staff during COVID-19, Elizabeth said; “Naturally, there was a lot of closing and reopening of stores throughout the height of the pandemic. The ‘notices’ and ‘push-e notifications’ were vital in ensuring all emergency comms were delivered and received in a timely and organised fashion.”

Oak Engage offers a fully personalised, innovative service to ensure Paperchase’s brand identity is represented throughout. ‘Paperspace’, a very fitting name for their app, can be easily accessed by all employees via mobile, wherever they are, 24/7.

The new and improved design of Paperspace means that employees can access important company information quickly and easily. As well as creating a user-friendly platform, Paperchase has also improved interaction on their site through various features within Oak Engage and engaging more with their people.

“Paperspace is the flagship for our internal communications and is a one-stop-shop that provides store colleagues and Support Office Teams with everything they need to do their job well.”

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