Service Desk

Deliver awesome customer service, every time, with our easy to use Intranet Service Desk application. Featuring a simple process for your users and customers to raise Service Desk tickets the application also supports multiple queues with auto-routing of tickets based on a user, location or ticket type.

Anyone can use it – no training required!

A simple wizard-based entry system makes it ridiculously easy for users to raise Service Desk requests, including the ability to include screenshots or any kind of attachment to support their request.

Customisable SLAs for prioritising jobs

You can create custom SLAs, each with their own target resolution times, for any type of Service Desk request. Oak automatically monitors the time spent on each job and warns relevant people when something is approaching its SLA target.

Stay in the loop – not in the poop!

Oak automatically keeps the right people informed of any Service Desk updates or upcoming SLA deadlines via Oak tasks and emails, enabling them to provide stellar service, every step of the way!

laptop showing customisable SLA
laptop showing a dashboard

Configurable Dashboards

As a user, Service Desk engineer or Administrator, you can choose what information is the most important to be displayed on your personal dashboard. Choose tickets based on a whole plethora of different types including unresolved, open or even those close to approaching their respective SLAs

Multiple Service Desks – multiple flexibilities

Every single Department or Project in your organisation can optionally have their own Service Desk application, set up specifically for their needs with their own SLAs, Reports and Knowledge Base.

Mailbox

Service Desk tickets can automatically be created from your emails with email response updates also recorded within the Service Desk itself. Service Desk works with all the popular email systems including Outlook and Office 365.