Our helpdesk feature is a game changer for your support staff. Allocate all departments their own dedicated ticketing system to categorise and prioritise more effectively.
Make resolving issues a completely transparent process. Helpdesk not only streamlines procedures but provides the tools your support teams need to be more productive and responsive.
Don’t want to wait around for a response for your help desk ticket? Track your ticket status in real time with the dedicated traffic light system. You’ll also get a notification with the latest updates and responses.
If you want a more personal approach you can save time by submitting tickets from your own email inbox. Tag and reply to responses sent by agents.
Give your people full access to ticket history so that they can view a complete log of actions, events and replies.
Help desk gives you support for all departments. It’s quick and efficient too!
Get real-time updates for your issue and track its progress.
Submit tickets instantly from your own email and see productivity skyrocket.
Oak provided a well-rounded app that did a bit of everything and we thought that was perfect for us. Whatever we’ve asked for from Oak we’ve absolutely received and that’s hugely reassuring.
Ben Cook, Project Manager
