Oak Engage

Your Very Own Helpdesk

Make resolving issues a completely transparent process. Helpdesk not only streamlines a traditionally tedious process but provides the tools your support teams need to be more productive and responsive.

Track Ticket Progress in Real Time

Identify ticket status in real time and track progress until resolution with a dedicated traffic light system. Alternatively, sit back and wait on a slick notification system to provide the latest updates and responses regarding the status of your ticket.

Submit Tickets Externally

Don’t want to submit a ticket via our user interface? Save time by submitting tickets from your own email inbox. Tag and even reply to responses sent by agents.

View Ticket History and Events

Make resolving issues a completely transparent process. Give your people full access to ticket history so that they can view a complete log of actions, events and replies.

Request A Demo ›

Quickly Solve Issues 

Help desk gives you instant support for any department.

Ask questions, get answers

Resolving your issues and giving your workforce a completely transparent process

Improve productivity & save time

Submit tickets instantly from your own email and see productivity skyrocket.

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See what our customers have to say about us

Oak provided a well-rounded app that did a bit of everything and we thought that was perfect for us. Whatever we’ve asked for from Oak we’ve absolutely received and that’s hugely reassuring.

Provident Financial Group Logo
"The main reason we selected Oak Engage were their people. All the fancy systems in the world can’t work without a collaborative and intuitive partner."

Minda Galvin, Group Head of Content and Creative

Halfords Autocentre logo
“The best thing about Oak is how intuitive it is. Within a few hours the team was up to speed with how to publish new articles and rearrange homepages.”

Ben Cook, Project Manager 

Five Guys logo
“Oak is almost addictive. It feels like a window into our restaurants. We’re celebrating promotions and new hires to the business, and that gives us confidence.”

Chris Raaff, Head of Recruitment & Internal Communication