Helpdesk

Resolve Issues Across Any Department

Employee engagement hero

Our helpdesk feature is a game changer for your support staff. Allocate all departments their own dedicated ticketing system to categorise and prioritise more effectively.

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Employee engagement hero

Oak Engage

Your Very Own Helpdesk

Make resolving issues a completely transparent process. Helpdesk not only streamlines procedures but provides the tools your support teams need to be more productive and responsive.

Track Ticket Progress in Real Time

Don’t want to wait around for a response for your help desk ticket? Track your ticket status in real time with the dedicated traffic light system. You’ll also get a notification with the latest updates and responses.

Submit Tickets Externally

If you want a more personal approach you can save time by submitting tickets from your own email inbox. Tag and reply to responses sent by agents.

View Ticket History and Events

Give your people full access to ticket history so that they can view a complete log of actions, events and replies.

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Solve Issues Quickly

Help desk gives you support for all departments. It’s quick and efficient too!

Ask questions, get answers

Get real-time updates for your issue and track its progress.

Improve productivity & save time

Submit tickets instantly from your own email and see productivity skyrocket.

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See what our customers have to say about us

Oak provided a well-rounded app that did a bit of everything and we thought that was perfect for us. Whatever we’ve asked for from Oak we’ve absolutely received and that’s hugely reassuring.

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"The main reason we selected Oak Engage were their people. All the fancy systems in the world can’t work without a collaborative and intuitive partner."

Minda Galvin, Group Head of Content and Creative

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“The best thing about Oak is how intuitive it is. Within a few hours the team was up to speed with how to publish new articles and rearrange homepages.”

Ben Cook, Project Manager 

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“Oak is almost addictive. It feels like a window into our restaurants. We’re celebrating promotions and new hires to the business, and that gives us confidence.”

Chris Raaff, Head of Recruitment & Internal Communication