Wing-Yip-customer-story
Wing-Yip-customer-story

Wing Yip:
Connecting Their Deskless
Workforce with Oak

Widely recognised as the UK’s leading Oriental grocer, Wing Yip needed an internal platform to align their four sites and connect their deskless workforce.

Industry: Retail  |  No. of users: 350
Area: UK

The Challenge

It was clear there was an issue with internal communications at Wing Yip. With four large stores located in Birmingham, Manchester, Croydon and Cricklewood, Wing Yip had no way to align these stores together to create a consistent structure. There was no central hub for employees to access and share information and no place for employees to interact with each other socially.

Although having an intranet previously, it was only available to desk-based employees which accounted for less than 25% of the workforce. With a clear divide between their desk-based and deskless employees, Wing Yip needed a tool which would be accessible to all colleagues and ultimately improving their internal communication and aligning their workforce.

 

Why Oak?

Initially, Wing Yip had shortlisted three different intranet providers, but the intuitive and easy to use software bowled them over.

  • An off-the-shelf solution that allowed them to get started quickly
  • Benefit from the expertise of an industry-leading software provider
  • Intuitive software, easy to use and constantly evolving
  • Excellent training and support

Industry: Retail

No. of users: 350

Area: UK

“The support we’ve had from the Oak team has been second-to-none which made the whole experience seamless and reinforced the reasons we partnered with Oak to begin with.”

Wing Yip's Results

99% of users accessing via their mobile device

68% user growth in 2 months

141,000 content views from March-July