Customers

NEP finds a partner in Oak Engage

We’ve partnered with NEP Group, a Pittsburgh, Pennsylvania based and privately owned international production company that provides outsourced teleproduction services for major events throughout the world. John Gierl, their Chief Information Officer, tells us how Oak enhanced their organisation’s communication and collaboration from slow and inflexible to a single, seamless platform.

Industry: Entertainment

No. of users: 5,500

Area: USA

The Challenge

Enhancing communication and collaboration

NEP needed an intranet that could grow and adapt with the company through their continued global growth, and act a single port of call for employees across the globe, here’s what they told us:

We were looking for a new intranet site to enhance our organisation’s overall communication and collaboration efforts. Our current intranet was implemented years ago when we were a much smaller organisation and located primarily in the US and the UK. Over the last four years, the company has grown dramatically through acquisition with our global footprint now covering 25 countries. Although we leveraged technology that invited collaboration, it consisted of numerous platforms because the original on-premises software was slow and inflexible for what we needed.

The Solution

A mobile-first solution

Oak being able to provide a mobile first app was a huge plus for NEP. They told us “One of the main reasons we selected Oak was their native mobile app – that’s big! Our employees are constantly on the go and having a consistent user experience is critical. No one wants to use a browser on their smartphone. They want that app, they want to click on it, they want it on Android and iOS. Another feature that stood out was the Push Notifications. Companies today want some type of a notification system or platform to communicate real-time with their workforce – to all employees or to sometimes only certain groups – and, normally, that is outside of an intranet. I don’t know of any other solution on the market that has this functionality built into a combined intranet and communication solution. It not only makes it easy and simplistic, but it also makes it stick, which is imperative from an adoption perspective.”

We chose Oak because it provides us with one single platform that offers the functionality we need with the speed and access required to reach all our remote employees. We intend to leverage Oak to communicate and enable our new business strategy throughout the organisation. Oak allows us to bring everything together into a seamless, efficient communication and collaboration layer – a “one stop” gateway to all of the resources, tools and news our employees need to do their jobs effectively.”

“A huge reason we selected Oak is their people and culture. The team has been and continues to be easy to engage with. Throughout the process, they have been attentive and answered every question we had. The response time was amazing during the review process and we were made to feel important. Even though our core team was in a different time zone, Oak still went the extra mile to make sure we had regular meetings and always responded quickly.”

John Gierl

Chief Information Officer, NEP

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