Implementation and support
Setting you up for success
From first plans to launch day and beyond, Oak’s implementation team is with you every step of the way, from intranet launch to beyond.
We’ll help you set up the platform, organise your content, train your people and make sure everything works for the way your organisation runs as well as helping you achieve your comms and engagement goals.
Your intranet launch timeline
Every implementation is different, but the goal at Oak is always the same: getting you live with the right setup, the right content and the right support.
Here’s what a typical implementation timeline looks like:
01. Discovery and planning
We start by getting to know you, your organisation, and your goals so we can start mapping out how your intranet will work.
Agree your goals and measures of success and brand requirements
Define the scope, responsibilities and timeline
Identify the people who need to be involved
Start training your intranet team
02. Setting up your platform
Next, we shape Oak around your brand, structure and ways of working.
Implement the right features
Configure branding, permissions and navigation
Set up Single Sign-On and your key integrations
First rounds of feedback from key stakeholders
03. Building and testing
With the foundations in place, we help you build the experience and make sure everything works as it should.
Sync employee data
Create your core structure and content areas
Test the platform with real users
Check it works with your existing tools and processes
Make improvements based on feedback
04. Getting your people on-board
A strong launch starts before go-live. We help your teams feel confident using and managing Oak.
Train administrators and content owners
Prepare internal champions
Gather employee feedback
Address questions or concerns
Create an interactive introduction with Oak Tour
05. Your official intranet launch
Once everything is ready, it's all systems go and your workforce can start using, and benefitting from your Oak app.
Complete final checks and updates
Prepare launch communications
Support your team through go-live
Introduce your dedicated Customer Success Account Manager
06. Continuous support and success
Launch day is just the beginning. From continuous support and dedicated technical care, our support team stays by your side every step of the way. There's a reason our support is one of the highest rated amongst intranet providers.
Dedicated Customer Success manager with regular check-ins
Ongoing support
Best-practice and design guidance
New platform updates and improvements
24/7 access to guides, resources and masterclasses
The people helping you get there
You’ll work with specialists across implementation, customer success, engagement and technical support.
They’ll keep your project moving, help solve problems quickly and make sure your team feels supported before, during and after launch.
Graham Taylor
Head of Implementation
Nicole Henderson
Implementation Manager
Michael Harbottle
VP Customer Success
Rachel McHugh
Head of Customer Success
Katy Mogra
Customer Success Manager
Ryan Huggon
Customer Success Manager
Mark Cockroft
Customer Success Manager
Shannon Frost
Customer Success Executive
Eva Armit
Manager, Customer Engagement
Sophie Clayden
Customer Engagement Manager
Chris Green
Lead Technical Support Specialist
Team
“The results speak for themselves. Our industry has a high turnover, so to have 97% monthly engagement and 70% of the workforce onboarded in such a short space of time is a huge success. We can’t wait to see how Oak Engage will continue to help us achieve our employee engagement goals.”
Nick Hollis
Head of Engagement, Burger King UK
