Implementation and support
Get up and running with confidence
From first plans to launch day and beyond, Oak’s implementation team is with you every step of the way.
We’ll help you set up the platform, organise your content, train your people and make sure everything works for the way your organisation runs.
Expert support from day one
Launching a new intranet can feel like a big job. We make it simpler.
Our Implementation, Technical Support and Customer Success teams work alongside your people to keep the project moving, answer questions and turn your plans into a platform employees will actually use.
There’s no rigid, one-size-fits-all process. We shape the rollout around your goals, your team and the way your organisation already works, helping you launch smoothly and start seeing value sooner.
A clear path to launch
Every implementation is different, but the goal stays the same: getting you live with the right setup, the right content and the right support.
Here’s what a typical Oak rollout could look like.
01. Discover and plan
We start by getting to know your organisation and what you need Oak to achieve.
Agree your goals and measures of success
Define the scope, responsibilities and timeline
Identify the people who need to be involved
Start training your intranet team
02. Set up your platform
Next, we shape Oak around your brand, structure and ways of working.
Switch on the right features
Configure branding, permissions and navigation
Set up Single Sign-On and integrations
Bring in feedback from key stakeholders
03. Build and test
With the foundations in place, we help you build the experience and make sure everything works as it should.
Sync employee data
Create your core structure and content areas
Test the platform with real users
Check it works with your existing tools and processes
Make improvements based on feedback
04. Get your people ready
A strong launch starts before go-live. We help your teams feel confident using and managing Oak.
Train administrators and content owners
Prepare internal champions
Gather employee feedback
Address questions or concerns
Create an interactive introduction with Oak Tour
05. Launch
Once everything is ready, we help you bring Oak to life across your organisation.
Complete final checks and updates
Prepare launch communications
Support your team through go-live
Introduce your dedicated Customer Success Account Manager
06. Keep improvingd plan
Launch is only the beginning. We stay involved to help you build adoption and get more from Oak over time.
Regular Customer Success check-ins
Ongoing support
Best-practice and design guidance
New platform updates and improvements
24/7 access to guides, resources and masterclasses
The people helping you get there
You’ll work with specialists across implementation, customer success, engagement and technical support.
They’ll keep your project moving, help solve problems quickly and make sure your team feels supported before, during and after launch.
Graham Taylor
Head of Implementation
Nicole Henderson
Implementation Manager
Michael Harbottle
VP Customer Success
Rachel McHugh
Head of Customer Success
Katy Mogra
Customer Success Manager
Ryan Huggon
Customer Success Manager
Mark Cockroft
Customer Success Manager
Shannon Frost
Customer Success Executive
Eva Armit
Manager, Customer Engagement
Sophie Clayden
Customer Engagement Manager
Team
Real support from real Oak people
Our support doesn’t stop when you launch.
Oak’s support team is made up of people who know the platform inside out. There are no outsourced teams or third-party call centres, just practical help from Oak specialists when you need it.
Your Customer Success Account Manager will stay close to your goals, with regular check-ins, advice and ideas to help you improve adoption and keep your intranet moving forward.
You’ll also have 24/7 access to our knowledge base, including how-to guides, resources and masterclasses.
Chris Green
Lead Technical Support Specialist
“The results speak for themselves. Our industry has a high turnover, so to have 97% monthly engagement and 70% of the workforce onboarded in such a short space of time is a huge success. We can’t wait to see how Oak Engage will continue to help us achieve our employee engagement goals.”
Nick Hollis
Head of Engagement, Burger King UK
