Implementation and support Get the most value out of your intranet with Oak’s efficient and reliable implementation and onboarding process. Our team of experts will be with you throughout your journey to offer support and advice to suit your organisation’s needs. Our expert team Our passionate team of experts will bring a diverse range of skills to each project. With years of experience and a deep understanding of industry best practices, they are dedicated to complementing your in-house team and helping you achieve your goals. From strategists and designers to technical and training specialists, our experts work collaboratively to ensure a seamless integration of Oak Engage into your existing systems. We pride ourselves on delivering personalised solutions that align with your unique business needs, ensuring you get the most out of the platform. Implementation timeline From the initial consultation to final deployment, our clear, flexible and agile approach is designed to minimise disruption and ensure a smooth transition. Here’s what a typical timeline could look like. 01. Initial discovery and planning Laying the groundwork Understanding your business goals & defining project scope Planning around core concepts of the platform Project plan and timeline establishment Specialised training for intranet manager 02. System design and customisation Tailoring to your business Enabling appropriate features Ensuring compatibility with current systems Single Sign-On set up Incorporating feedback from key stakeholders 03. Building and testing Making sure it works for everyone User data sync Regular improvements based on user feedback User Acceptance Testing Ensuring it works seamlessly with current tools and processes 04. Employee training and feedback Empowering your team Targeted staff training Gathering employee feedback for improvements Ensuring ease of use and addressing concerns Interactive onboarding with Oak Tour 05. Final adjustments and launch Perfecting your intranet Preparing for a smooth launch Launch communications Handover to Customer Success Account Manager post-launch 06. Ongoing support Beyond launch Ongoing technical support and maintenance Regular updates for continuous improvement Regular check-ins, design support and best practice guidance access to a comprehensive knowledge base Attentive support team Our commitment to your success doesn’t end with implementation. Oak’s support team is here to assist you every step of the way. They’re highly trained and continually receive above industry average customer satisfaction rates. No outsourcing, no third party call centres. Just a truly dedicated team of Oak professionals. Your dedicated Customer Success Account Manager will be on hand for regular check-ins and best practice guidance. You’ll also get 24/7 access to our knowledge-base with resources, how-to guides and masterclasses. Meet the team Chris Green Lead Technical Support Specialist Michael Harbottle VP Customer Success Rachel McHugh Head of Customer Success Katy Mogra Customer Success Manager Shannon Frost Customer Success Executive Ryan Huggon Customer Success Manager Mark Cockroft Customer Success Manager Eva Armit Manager, Customer Engagement Sophie Clayden Customer Engagement Manager Nicole Henderson Implementation Manager Graham Taylor Head of Implementation “ “The results speak for themselves. Our industry has a high turnover, so to have 97% monthly engagement and 70% of the workforce onboarded in such a short space of time is a huge success. We can’t wait to see how Oak Engage will continue to help us achieve our employee engagement goals.” Nick Hollis Head of Engagement, Burger King UK Go to case study Empower your people with Oak Engage Want to know more? We offer a free and personalised demo service, showcasing our intuitive and easy-to-use platform. Go
