HR Helpdesk On-demand HR Helpdesk software Work is busy enough without the added stress of unexpected obstacles and chasing updates on requests. Oak’s HR Helpdesk software gives you a dedicated, central home for your people to submit, track, and resolve queries, moving away from generic ticketing tools and toward a more intuitive, two-way, visible experience. Book a demo Deliver smarter HR request management with built in self service When nearly half of employees simply struggle to find information they need to effectively do their jobs, a lot of problems can be solved by helping people get the information they need. AI-powered search and suggestions means employees get the answers they need the moment they start typing. Empower staff to find clarity instantly, reducing unnecessary tickets so your team can focus on the complex, high-impact work that truly matters. See how it works Streamline employee HR support and remove friction From “where’s the updated employee handbook” to “where is next week’s shift rota?” you can make sure everyday questions never feel like a hurdle. Transform HR support through powerful search that empowers employees to find their own way first, with an instant escalation to HR when a human is needed. Employees save time with instant AI-driven answers, leaving HR to handle only the complex queries. Faster resolution at scale – employees find answers independently, reducing waiting time and accelerating everyday HR support Reduced admin burden – repetitive queries are deflected, freeing HR to focus on complex, high value cases Clear visibility into employee needs – recurring search themes highlight gaps in content and process Stronger employee experience – accessible, structured support builds confidence and satisfaction Operational efficiency improved – fewer disruptions and streamlined workflows drive measurable performance gains See how it works Eliminate HR bottlenecks Stop the “can you resend my payslip?“. By offering self-serve payslips software, you can empower employees to download their own records, freeing your HR team from repetitive admin tasks. Simplify issue resolution Easy manage employee requests and turn every query into a trackable journey with a structured, centralised HR ticketing system, ensuring no request ever falls through the cracks again. Free up HR Give your team the gift of time. You can reduce the manual burden of managing enquiries and provide more meaningful, human-led HR support software for your entire organisation. Self service access Empower your people to find their own answers. You can offer 24/7 employee HR support through a knowledge base that guides users to the right info instantly, even when the HR office is closed. Reporting and analytics HR case management software allows you to track trending issues and ticket volumes, allowing you to take proactive steps to support frequent issues that keep popping up, offer FAQs and helpful answers for issues that can be self-served. Stay secure and compliant Protect what matters most. You can trust in ISO 27001 certified HR service desk software to keep sensitive employee data safe, secure, and compliant with the highest industry standards. Powering high-performance cultures for some of the world’s most admired brands 32% Reduction in turnover Learn more 84% Adoption rate Learn more 90% Retention rates Learn more “ “Having a central online digital platform has been a game-changer really. It not only helps colleagues find the information, but it helps down the line when they’re faced with a customer who might have an issue, and they can access that information quickly. It’s been really good, it’s really cut out the noise for them which in day to day operations is transformative” Jane Group Operations Communications Coordinator, Halfords UK Go to case study Get a demo now! If you like what you see, we offer a free and personalised demo service, showcasing our intuitive and easy-to-use platform. Tailored to meet your specific needs. Go HR Helpdesk FAQs Who can use HR Helpdesk software to submit a ticket? Any employee, whether they are office-based, frontline, remote or deskless, can submit an HR query using the Oak HR Helpdesk platform. What types of requests can be raised through HR Helpdesk software? Employees can submit a wide range of employment-related queries through the HR Helpdesk, such as: Pay and benefits questions Holiday requests Policy clarifications Onboarding support Can employees use HR Helpdesk software without contacting HR directly? Yes. The self-service database facility is available 24/7, with AI suggestions to guide employees to relevant information and solutions. Is employee data secure within HR Helpdesk software? Absolutely. We follow best-practice security protocols to protect personal and confidential data. Oak is ISO 27001 certified and we undergo regular third-party audits and penetration testing to maintain compliance with the highest security standards. We have also achieved the Cyber Essentials Plus certification, a UK government-backed scheme that sets the bar for cybersecurity excellence. Does HR Helpdesk software integrate with existing HR and payroll systems? Oak integrates with a wide range of HR and payroll systems, so employee requests can be securely managed and seamlessly resolved. Can I see a demo of the HR Helpdesk? Certainly. Book a call with our team and we’ll show you exactly how the HR Helpdesk works and how it could improve performance for your organisation. Latest insights Go to insights Blog Oak has a new look We’re proud to introduce Oak’s refreshed brand – a new identity and sharper positioning that reflects this reality and reinforces our purpose. Learn more Guide ClearBox Intranet and Employee Experience Report 2026 Read the complete deep dive into Oak Engage’s capabilities from the ClearBox Intranet and Employee Experience Report 2026, featuring impartial commentary and real customer feedback. Learn more Blog Key intranet integrations for your digital workplace Eliminate dreaded tool fatigue and connect your tech stack so employees can access everything from one place. Discover the top 5 Oak Engage intranet integrations from Microsoft 365 to HRIS and LMS platforms. Learn more Blog Intranet analytics: How to use data to improve your comms strategy Discover how intranet analytics inform a data-driven content strategy. Learn the 5 must-track KPIs to reduce information overload and prove internal comms ROI. Learn more Blog Perspective taking on purpose: How Cultural Intelligence helps communicators see more clearly A critical part of our role as communicators is to engage each of these audiences in ways that feel relevant and resonate. Cultural Intelligence and Comms expert Sarah Black poses questions to ask yourself to make comms more culturally relevant across your organisation. 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