Smart delivery
Personalised content for every employee
Cut through the noise with Smart Delivery. Every employee gets a personalised feed shaped by their role, location and interests, so the right updates find the right people—without creating more work for your comms team.
Why your workforce needs Smart delivery
Stop information overload
Smart delivery brings clarity to every feed, helping employees find updates faster, stay informed and focus on what matters to them the most - without adding more noise.
Increase employee engagement
Relevant messages get read. Smart Delivery connects employees with updates that matter to their work and team, helping increase employee engagement without adding more noise.
Manage content with ease
Smart Delivery gives you a clear, intuitive way to organise content, target audiences and publish relevant updates faster—so every message reaches the right people without extra admin.
Right message. Right people
Deliver what matters, when it matters
Every feed feels personal
Smart Delivery brings personalised updates into the content areas employees use every day, creating a feed that feels relevant from the moment they log in and helping important news stand out without adding more noise.
Smarter content control
Stop wasting time manually filtering, reordering, or second-guessing your content. When you turn Smart Delivery on, the system automatically optimises content based on user relevance, displays a clean content-only view, and handles the delivery sequence flawlessly behind the scenes.
An algorithm built around people
Our algorithm continuously learns from interactions, preferences and behaviour to populate personalised newsfeeds with content that they generally want.
Built for your industry
Retail
Ensure your retail staff get the most important content aligned with their specific retail role without getting bogged down by corporate headquarters noise. By utilising smart layouts, retail associates can quickly view targeted updates instantly on their mobile devices during busy shift handovers.
Manufacturing
Keep your assembly line informed without distracting them. Use the algorithmic news feed to push vital safety updates and operational procedures to specific teams based on relevance to their daily duties, making information delivery a natural part of their active shift work.
Hospitality
Hospitality hours move quickly and your people are low on time. Use Oak’s smart delivery algorithm to instantly surface the latest news, updates and shift policies tailored specifically to the user's role, keeping dynamic, deskless workforces aligned across multiple sites.
Healthcare
Healthcare staff need the right information that’s specific to them, and they need it fast.
Frequently Asked Questions
What exactly is Smart Delivery?
Smart Delivery is about giving every employee personalised content based on their job role and preferences. Instead of a one-size-fits-all feed, it automatically tailors the intranet homepage and mobile app experience to each individual user by leveraging our advanced news-targeting algorithm, making their digital workplace completely relevant to them.
How does Smart Delivery help to reduce information overload for employees?
It reduces it dramatically. When employees know their Oak feed contains the exact updates they need to do their jobs, you can stop sending those all-Company emails that everyone ignores anyway. For example, our work with Scottish Rugby helped them achieve an 83% reduction in direct email traffic.
Our comms teams are already stretched thin. Will this give them more admin work?
Smart Delivery was built to help people get their time back. In many businesses, managers become human megaphones, repeating updates or answering basic questions on repeat. Research shows poor communication wastes 1 to 2 hours per employee every week. Smart Delivery automates the distribution, meaning your operations and line managers can stop playing telephone and focus on running their shifts.
How do we know if it's actually cutting through the noise?
Oak gives you clear, undeniable analytics so you can see exactly who is engaging with your updates. Take NatWest Group: they used Oak to achieve a 99% monthly engagement rate, and with Oak they can use analytics to ensure internal comms are driving real business outcomes.
