Onboarding & Support

Setting you up for success

To ensure you get the most out of your digital workplace, you need to have a clear implementation process. Which is why our team will be with you throughout your whole Oak journey to offer support and advice to suit your organisation’s needs. We’ll make sure you have all the information necessary prior to setting up, so you’re fully equipped to make your digital workplace as engaging as possible, for your launch and beyond.

As an Oak Customer, you’ll receive expert help and support throughout the onboarding and implementation process. You’ll get hands-on experience in setting up and populating your digital workplace through your own dedicated training environment.

image of oak example homepage
image of oak example homepage

Expert Insights

At Oak, we don’t throw you in at the deep end, you’ll receive help and guidance from the start from our experts. You’ll have access to regular, free online webinars and strategy days to maximise your knowledge and help you get what you need from Oak.

We never want you to feel alone on this journey, which is why as an Oak customer you’ll have your own dedicated account manager. We’ll team up with you to determine your needs as a customer and work alongside you to help you achieve your goals.

Visually stunning homepages

We know that to make your digital workplace as engaging as it can be, it’s got to look familiar and be easy to use. With Oak, you have the option of working with our experienced design team, who'll help you bring your brand to your life and make your content shine.

Get the support you need

We’re here to answer any queries you may have via telephone and email, and our Customer Success team will also be on hand to offer advice and tips on how to maximise your digital workplace’s performance, at any stage in journey.

We also provide full online training and education, including step-by-step video tutorials, comprehensive training documents and your own dedicated training environment.

image of oak knowledge base
image of oak knowledge base