Intranet Case Study: Halfords Autocentre

Halfords sees success with Oak

Halfords Autocentre has over 300 UK autocentres and is the UK’s leading MOT, car service, brakes, repairs and tyres specialist.

Their story

When they came to us the Halfords team was looking to improve internal communications, enhance user experience and increase efficiency across their network.

To do this they needed to replace an existing, very dated intranet, which offered their nationwide branches no interaction. Document duplication was a big issue as well as inefficiency in the time it took employees to find what they needed.

Step up, Oak

After comparing multiple intranet solutions the Halfords team chose Oak to revolutionise how they work.

The team cite their biggest win as now having a consistent method of communication, with Project Manager and Team Lead of the intranet build, Ben Cook, telling us how fragmented the team once was, using several forms of media to get the point across and updates being regularly overlooked.

“The best thing about the Oak platform is how intuitive it is. Within a couple of hours the team was up to speed with how to publish new articles and rearrange homepages.

We’re now in our 3rd year with Oak, and the platform is fantastic.”

Ben Cook, Project Manager at Halfords Autocentre

Their Results

With support from our attentive Client Services team, Halfords’ intranet was rolled out across all branches within weeks. Expectations were exceeded with 1500 unique content views per week, 500 enthusiastic employees contributing and connecting, and a 50% increase in daily logins.

97.5% employee engagement
13& increase in invoicingaccuracy
1500 unique contentsviews per week

Hear from Ben:

intro to oak video