Halfords Autocentre has over 300 UK auto centres and is the UK’s leading MOT, car service, brakes, repairs and tyres specialist.
When they came to us, the Halfords team was looking to improve internal communications, enhance user experience and increase efficiency across their network.
To do this, they needed to replace an existing, very dated intranet, which offered their regional branches no interaction. Document duplication was a big issue as well as inefficiency in the time it took employees to find what they needed.
Step up, Oak
After comparing multiple intranet solutions, the Halfords team chose Oak to revolutionise how they work.
The team cite their biggest win as now having a consistent method of communication, with Project Manager and Team Lead of the intranet build, Ben Cook, telling us how fragmented the team once was, using several forms of media to get the point across and updates being regularly overlooked.
With support from our attentive Client Services team, Halfords’ intranet was rolled out across all branches within weeks. Expectations were exceeded with 1500 unique content views per week, 500 enthusiastic employees contributing and connecting, and a 50% increase in daily logins.
increase in invoicing accuracy
unique contents views per week
“The best thing about Oak is how intuitive it is. Within a few hours the team was up to speed with how to publish new articles and rearrange homepages. We’re now in our 3rd year with Oak, and the platform is fantastic.”
Ben Cook, Project Manager at Halfords Autocentre