Customer Success Manager | Oak Engage
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Job Vacancy

Customer Success Manager

Newcastle upon Tyne, UK | Customer Success | Full time


About the job

At Oak we pride ourselves on hiring great people and providing an amazing workplace culture for everyone. We know how important it is that you feel trusted, encouraged and supported throughout your career. That's why at Oak we place a huge emphasis on people, making sure that you as an employee are given everything that you need to thrive in your new role. From growth and development, to making sure that your voice, ideas and opinions are heard - we value our staff as individuals and recognize all contributions as a critical element to our wider success.

Our customers are central to Oak, and we’re looking for a Customer Success Manager to join the Revenue team. Ideally we are looking for someone with SaaS experience, who can own the entire post-sales relationship, including onboarding, driving adoption, demonstrating ongoing value as well as the renewal process.


  • Retaining, growing and managing enterprise level accounts
  • Build and maintain strong relationships with customers, acting as a trusted advisor and primary point of contact at Oak
  • Ensure that every customer has a strategic plan aligned with their business objectives - aligning Oak’s solutions to meet these
  • Provide insights to customers to ensure that they get the most out of the Oak platform and achieve high levels of engagement
  • Use a data driven approach to develop and execute customer success plans, including adoption, retention, and expansion strategies
  • Manage all renewal touchpoints for your customers in order to hit Revenue team targets
  • Develop an in-depth knowledge of the issues professionals in Internal Communications are facing
  • Collaborate with cross-functional teams to ensure customer success and generate new product ideas



  • You have 3+ years of experience of customer success or account management in a B2B SaaS environment
  • Track record of hitting retention and growth targets
  • Excellent communication and interpersonal skills, with a proven ability to build rapport and trust with customers
  • We are looking for high energy, team players who like meeting new people and who are comfortable presenting and offering guidance to management level groups
  • You are diplomatic, have tact and you are poised under pressure

Nice to have

  • Experience in employee engagement or internal comms space


  • iPhone / Laptop or Macbook
  • Flexible holidays
  • Gym membership subsidy
  • Vitality Health Insurance for you and your family
  • Pension
  • Extensive training
  • Social events
  • Based in Newcastle upon Tyne (hybrid with 2 / 3 days in the office)

Equality and Diversity Statement

At Oak Engage we are dedicated to cultivating a diverse and inclusive work environment where all individuals are valued and respected. We embrace applications from candidates of any background, irrespective of race, colour, ethnicity, national origin, gender, gender identity, sexual orientation, age, religion, disability, or any other protected characteristic. We believe that diverse perspectives enrich our organisation, enabling us to thrive. Our commitment extends beyond recruitment, as we actively promote equal opportunities, fair treatment, and a culture of respect for all employees. Join us in creating a workplace that celebrates diversity and fosters inclusion.